FREQUENTLY ASKED QUESTIONS

Do you have a question about your booking, paying for your stay, or the services on site?
Go to the category concerned to find the answer:

I WOULD LIKE TO BOOK

BEFORE MY STAY

PAYING FOR MY STAY

CAMPING PITCH Practical info

RENTAL ACCOMMODATION Practical info

DURING MY STAY

AFTER MY STAY

MY CUSTOMER ACCOUNT

COMPANIES AND GROUPS

CURRENT EVENTS

HEALTH AND HYGIENE MEASURES

What health and hygiene measures are in place?

When our sites reopened after the first lockdown in France, we obtained SOCOTEC certification, to ensure the highest health and hygiene standards. For more details you can consult our dedicated page: Our health and hygiene measures

 

CREDIT AND CREDIT NOTES

Do I have to use my credit or credit note for the same campsite or village and/or the same dates as my original stay?

No, you don’t have to. You can use your credit note at all our Campsite and Village destinations in Europe and you are free to choose new dates for your next stay.

My new stay cost more or less than the amount of my credit or credit note, what should I do?

> If your stay costs more than the amount of your credit or credit note: the credit will be automatically deducted from the total amount, but you will then have to pay the difference.
> If your stay costs less than the amount of your credit or credit note: Part of your credit will be used, and the rest can be added to a future stay, within the limit of its validity period.
> For any additional information, don’t hesitate to send our team an email using our contact form.

Where can I find information about my credit or credit note?

You were sent an email when your stay was cancelled. All the information regarding the use of this credit/credit note can be found in this email. If, however, you can’t find the answer to your questions in these FAQs, our travel advisers are available by email at [email protected] or by phone on +33 (0)4 37 64 22 35.

I have credit/a credit note, how do I use it? Can I be reimbursed?

Credit notes (due to cancellation of holidays initially booked from March 2020 to June 2020, following site closures) can be used for 18 months after the original date of stay. Beyond this, they will be refunded upon written request. Credit notes due to postponed stays and commercial gestures will not be refunded and must be used during the 2021 season. They will no longer be valid from 2 November 2021. You can contact one of our travel advisers on +33 (0)4 37 64 22 35 (from Monday to Friday, 9 am to 7 pm) to arrange the date and destination of your next stay. Please note that you will not be able to make these changes directly on our websites.

I WOULD LIKE TO BOOK

 

WHICH DESTINATION?

I haven’t chosen a destination yet, how do I search?

You can search for a destination in several ways:
> On our website: To help you choose from among our many destinations, you can consult the DESTINATIONS tabs or use the search bar. There are destinations to suit everyone: Seaside, Countryside, Heritage, Mountains…
> You can also contact us by phone on +33 (0)4 37 64 22 35. We will be happy to advise you and help you find the ideal destination.
> You can also request a brochure to be sent by email or by post. > Our brochures

How can I get a brochure?

You can receive our brochure by post or by email. More information here

Why choose a Campsite destination?

For authentic holidays on a Nature Campsite, whether with your own equipment or in wood or canvas rental accommodation, opt for a Huttopia Campsite. You can choose your destination from among more than 30 Campsites throughout France and the Netherlands. Huttopia Campsites offer an ideal base camp for exploring the surrounding area. On the Campsites, food services, and free or optional paid activities are only available in the summertime. To find out more: discover our campsites.

Why choose a Forest Village?

For a real nature break, without wifi, opt for a Huttopia Village. Lots of space, pedestrian sites, warm and unique eco-friendly accommodation… Some Villages also offer camping pitches, but for tents only. Food and drink services at lunch time and in the evenings, and a wide range of activities organized every day in the spring, summer, and autumn school holidays, and every weekend during the rest of the year. To find out more: discover our villages.

I’ve found my destination, how do I book?

You can book directly online, by clicking on BOOK on the top right (green button). Availability is displayed in real time and our payment service is secure. You can also choose to contact our travel advisors by telephone on +33 (0)4 37 64 22 35. They can let you know all about the destination, availability, etc. To book your stay, you will need to pay a deposit or the full amount of the stay depending on the price and the booking date. We do not hold bookings without payment.

Are your campsites open in the winter?

Some of our Campsites are open in the winter and offer chalets for rent in the mountains. Huttopia Bourg Saint Maurice campsite also offers pitches for winter caravanning.

What is the minimum-maximum length of stay?

It is possible to stay on a pitch all year round from just one night with or without booking, but at some destinations it is only possible to book a pitch from 2 nights minimum in the summertime. In rental accommodation, the length of stay is always 2 nights minimum but varies according to the destination and the period. You can do a price simulation by clicking on the BOOK button (in green) at the top right of all the pages of the website. Bookings of more than 30 nights are not possible on the internet, please contact our travel agency by phone on +33 (0)4 37 64 22 35.

PRACTICAL INFO

Can I choose my pitch or indicate a preference?

In July and August, when this paid option is only applicable to stays of 7 nights minimum.

Outside these periods this option is free but can only be booked by phone. If you do not specify when booking, the pitch numbers are assigned at random. By choosing the Preference Fee option when you book by phone or on the website, you can specify a pitch number or the desire to have accommodation side-by-side, subject to availability. You will need to indicate the pitch/rental accommodation number and if necessary the name of the family that you would like to stay next to. When our teams validate your booking, they will confirm that this request has been taken into account within 72 hours. If your request cannot be met, we will contact you again and you can either cancel the option or request a different pitch or rental accommodation number.

 

How can I book several rental accommodations or pitches at the same time, or side by side?

Our website only allows you to book one pitch or rental accommodation at a time. In order to book several accommodations side by side, please contact our travel agency by phone on +33 (0)4 37 64 22 35.

Do the campsites offer disabled access?

All our sites have washrooms adapted for people with accessibility needs. However, the natural layout of some of the sites (steep slopes, stony paths, etc.) may make getting around some of the campsites or villages difficult. Some of our campsites offer rental accommodation especially designed to meet disability needs. For more information, do not hesitate to visit our dedicated page or contact our travel agency on +33 (0)4 37 64 22 35.

Are pets allowed?

Pets are welcome! For everyone’s comfort, only one animal is accepted per rental accommodation or pitch, at a daily surcharge. Dangerous or aggressive animals and Category 1 and 2 dogs are not permitted on our sites. Your animal must be vaccinated, kept on a lead, and you must pick up their poop.

How many vehicles are included per camping pitch or rental accommodation?

Only one vehicle is allowed to park inside the campsite. Depending on the site and the time of year, you can park directly on the site or in nearby parking lots if the area of your site/accommodation is pedestrianised. In the spirit of Huttopia, we try to limit traffic on our sites to preserve their tranquility. All extra vehicles must park outside.

Do you offer charging stations for electric vehicles?

We offer charging stations for electric vehicles at the following sites:
Village Huttopia Sud Ardèche / Village Huttopia Senonches / Village Huttopia Dieulefit / Village Huttopia Lanmary / Village Huttopia Lac de Rillé/ Village Huttopia Forêt des Vosges/ Huttopia De Roos / Huttopia Douarnenez

All of our campsites and village resorts are designed to use as little energy as possible, and so it is not always possible to install specific recharge points on site, and the use of electrical sockets on your pitch or in your rented accommodation could trigger a power outage across the entire campsite. In order to locate the charging stations nearest to where you are staying, please visit the following website: https://fr.chargemap.com/ma

Do you accept unaccompanied minors?

No, unaccompanied minors are not accepted even with parental authorisation.

Is it possible to add a tent or marquee next to my accommodation?
No, it is not possible to add a tent or a barnum next to your accommodation. Extra tents are possible on the camping pitches, within the limit of 1 small tent.

OFFERS AND PRICES

How can I check availability and calculate the price of my stay?

To find out the exact price for your chosen dates, just simulate a booking on our website, by clicking on the green BOOK button (top right). Once you have selected your destination and dates of stay, we will display the available accommodation and prices. The price displayed at this stage is the price of the accommodation (or the camping pitch) only, excluding any additional options, booking fees, optional cancellation insurance, or eventual reductions.

What is included in my price?

Booking a stay on a pitch or in rental accommodation gives you access to all the free and paid services and facilities on the campsite or village. In particular, the price includes: access to the swimming pool, volleyball court, pétanque court, wifi on the campsites, activities, playground, tennis court, etc. The following are available at additional cost: supplementary services and rentals, food and drink at the bar or restaurant, and classic or electric bike hire..

How do I redeem an offer or promotion?

If you wish to use an offer code or/and  partner code, you must enter them when making your booking after selecting your destination, dates of stay and accommodation/camping pitch. Alternatively, you can ask our travel advisers to apply your offer code when making your booking by phone on +33 (0)4 37 64 22 35. Offers and promotions can never be redeemed after your booking has been made.

Which rate should I choose: the NO FLEX, ZEN or CLASSIC rate?

The No Flex rate is a discounted rate for bookings which are neither modifiable nor refundable. The No Flex rate, when available, only applies to bookings made in advance, more than 30 days before your stay.
> The Zen rate allows you to cancel or change your booking up to 7 days before your arrival.
> The Classic rate allows you to cancel or change your booking (up to 30 days before your arrival) under certain conditions.

Please note: The No flex and Zen rates are not offered on a permanent basis. Depending on your dates of stay and/or reservations, different rates may be offered.Find out more about our pricing rates

Which low season cards do you accept?

Some of our campsites accept ACSI and CKE cards. To book, please contact our travel agency on +33 (0)4 37 64 22 35 letting us know that you have this card at the start of your booking. The ADAC card is not accepted at Huttopia.
We also have our own discount card: The Huttopia Camping Card, which allows you to benefit from discounts in the low season. For more information about this card: Huttopia Camping Card

Do you offer a loyalty scheme?

We offer a “Huttopia Explorers” loyalty programme aiming to reward our “ambassador” clients who have explored several of our destinations.Once you have discovered 3 different Huttopia destinations and 2 different sites*, you will automatically join the Huttopia Explorers community. Being a Huttopia Explorer means enjoying many advantages on site during your holiday… and surprises all year round. You can find all the information here.

*over 2 different calendar years in the last 5 years.

Huttopia Explorers status is valid provided you have stayed at Huttopia for the last 3 years. You leave the programme on the third anniversary of the end of your last stay.

Do you offer spa destinations?

Some of our destinations are close to thermal spas, for more information visit our dedicated page: https://europe.huttopia.com/curistes. You can also contact us on +33 4 37 64 22 35 or by email [email protected] Discover our wellness destinations:

INSURANCE

What does your cancellation insurance cover?

Our cancellation & interruption of stay insurance does not allow you to be reimbursed in the event of a simple change of mind.
However, it covers many external circumstances, whether they concern the insured party or anyone else going on holiday with you. Examples include: death, accident or serious illness including COVID, hospitalization of the insured party or a parent or relative of the family, pregnancy complications for the insured party, refusal of a tourist visa, divorce, getting a new job, cancellation or changes to paid leave, losing your job, serious damage to your vehicle, cancellation by one of the people accompanying the insured party (maximum 9 people)…
> View all the insurance terms and conditions

In what cases can I take out cancellation insurance?

Our cancellation insurance allows you to protect yourself from external circumstances that would prevent you from enjoying your stay. You can take out this insurance when making your booking, regardless of the rate you choose (CLASSIC, ZEN or NO FLEX). View our General Terms and Conditions of Insurance.

BEFORE MY STAY

 

MY STAY

When will I receive my booking confirmation?

The booking confirmation is sent automatically by email when you pay your deposit. If you don’t have an email address, it will be sent to you by post.
If you haven’t received a confirmation email, please check your email spam folder and check that your email or postal address has been spelt correctly.
Otherwise, you can ask us to send it to you again, by email at [email protected] or by phone on +33 (0)4 37 64 22 35. You will also find all the information relating to your stay in your customer area on our website.

I would like to add additional services

To add additional services, you can contact our travel advisers directly by phone on +33 (0)4 37 64 22 35, or by email at [email protected].

Can I book activities in advance?

No, it is not possible to book activities in advance.

What are the check in and check out times?

On camping pitches, you can check in from 2 pm and you must vacate your pitch by 12 noon.
In rental accommodation, you can check in from 4 pm and you must vacate your accommodation by 10 am.
If you arrive outside reception hours, please let the Campsite or Village know in advance.

I will probably be arriving after reception closes, what should I do?

Contact the reception at your Campsite or Village, preferably by phone, to see how you can organize your check in (depending on your arrival time). Please note that the entrance barriers to our sites are closed from 11 pm. After this time, no vehicles may enter the site.

Do I have to pay a deposit?

Huttopia offers clients with a holiday reservation a service via Paytweak so as to register a security deposit online ahead of arrival at the chosen campsite or in situ where applicable.
This is a free and mandatory service before arrival when you have chosen to rent an accommodation or any other related service. It will also be requested in situ from all Clients wishing to use services which require payment of a security deposit.

A registration link will be sent to you by email several days ahead of your arrival.

  • It is fully secure: All bank card information requested is 100% secure (SSL certificate and data encryption). Only Mastercard, Debit Cards and Visa are accepted. No amount will be debited, your bank card details will only be used as a guarantee.
  • It’s quick: Online pre-registration saves you from having to pay security deposit amounts for your rental accommodation upon arrival at your campsite, or for your material (barbecue, refrigerator or baby kit, etc.) or bicycles in situ. Making your arrival much easier!
  • It’s simple! This pre-registration also allow you to make payment at the end of your stay for a number of products or services purchased in situ during your stay with us, such as groceries and shop produce, restaurant or bar bills, material and bicycle rental, reservation of activities or tickets. If you do not wish to make payment for these services at the end of your stay, you can of course simply pay as and when you use these services.

If we note any damage to the rental, Huttopia will use your bank card details to repay any costs incurred by these damages up to a limit of €200. If you have not cleaned your accommodation before departure, cleaning fees of €90 may also be debited.

Your online registration is valid for the entire term of your stay; if you stay on any other site or on the same site during any other period, you will need to undertake registration again. Full terms and conditions of use of this service can be viewed here.

 

CANCELLATIONS AND CHANGES

How can I cancel or change my booking?

On pitches and in rental accommodation:
This depends on the rate you have chosen:
> With the CLASSIC Rate you can change your stay up to 14 days before your arrival date for a €50 fee (for the same season and subject to availability) and cancel up to 30 days before your arrival date, however the 30% deposit you have paid is non refundable.
> With the ZEN Rate you can change your stay up to 7 days before your arrival date, free of charge (for the same season and subject to availability) and you can cancel up to 7 days before your arrival date, free of charge.
> The NO FLEX Rate does not allow you to change or cancel your stay.
Find out more about our pricing rates

I need to cancel or shorten my stay. What do I need to do to be reimbursed by the Cancellation Insurance?

In the event of cancellation or interruption of your stay for one of the reasons covered by the insurance (See General Terms and Conditions of insurance).

1 – Notify the campsite, the village or the booking service about your cancellation or early departure
2 – You must declare your situation with the insurer within 48 hours of the event:
• By phone : 02 48 27 50 78
• By internet : http://www.declare.fr/
• By email : [email protected]
• By post : Gritchen Tolède Associés par Gritchen Affinity – Service Sinistres
27 rue Charles Durand – CS70139 – 18 021 Bourges cedex France
3 – You must send them the cancellation invoice provided by the campsite or the booking service, as well as proof of your reason for cancelling your stay. You will be refunded within 48 hours of receipt of your file.
Please note! This insurance is offered to you by a third party organization. After notifying the campsite of your cancellation or early departure, you are responsible for reporting your situation to the insurer.

PAYING FOR MY STAY

 

PAYMENT METHODS

What payment methods do you accept?

Bank card
French chèques vacances
Bank cheque
Cash (on site only, for camping pitches without prior reservation)
BCMC
IDEAL
Sofort
Überweisung
Banktransfer
ING Home Pay
Belfius
Giropay
Paypal

Paying with French chèques-vacances (ANCV)

To pay with chèques-vacances, you have two options:
Please note, no booking will be taken without a deposit. Therefore the booking can only be made upon receipt of your chèques-vacances.
We advise you to pay your deposit by bank card in order to guarantee the availability of the desired accommodation or pitches.

1) I wish to pay the deposit and/or my entire stay by holiday voucher

  • Create a quote for your stay on our website or with our booking service on +33 (0)4 37 64 22 35 to find out the amount you need to send
  • Fill out the booking contract, which you can download here.
  • The Huttopia booking service must receive the following documents at least 30 days before the start of your stay: the cost of the stay in chèques-vacances, made payable to: HUTTOPIA TRAVEL and the completed and signed booking contract.

These items must be sent by registered post with acknowledgment of receipt, to the following address:

AGENCE DE VOYAGE – HUTTOPIA
Rue du Chapoly
69290 SAINT-GENIS-LES-OLLIERES
FRANCE

2) I would like to pay the deposit by bank card and the balance by chèques-vacances
Please note, this process is only possible for bookings made more than 30 days before your arrival date.

  • Book your stay online or by phone on +33 (0)4 37 64 22 35 and pay the deposit by bank card
  • The Huttopia booking service must receive the following documents from you no later than 30 days before your stay: the cost of the balance in chèques-vacances, made out to: HUTTOPIA TRAVEL and a copy of the booking confirmation (with the booking reference)

These items must be sent by registered post with acknowledgment of receipt, see address above.

3) I wish to pay with ANCV CONNECT holiday vouchers: dematerialised holiday vouchers   

It is only possible to book your holiday with Chèques Vacances Connect (ANCV CONNECT) by telephone with our travel consultants in the travel agency on 04 37 64 22 35. However, it is not possible to book on our website, on site or via the Campsites and Villages with Chèques Vacances Connect (ANCV CONNECT).

Paying by bank cheque

Please note that we do not accept bank cheques less than 30 days before your arrival date.
If you are paying the full amount of your stay by cheque, your booking will only be guaranteed after we receive your cheque along with the booking contract, subject to availability.
These items must be sent by registered post with acknowledgment of receipt, see address above.

Paying by cash

We do not accept bookings by cash payment. Cash is only accepted on site.

Do you accept VACAF cheques?

No, VACAF cheques are not accepted on our Campsites and Villages.

 

PAYMENT IN INSTALLMENTS

Can I pay in instalments?

It depends on the rate you have chosen.
> With the NO FLEX rate you must pay the full amount of your stay when booking.
> With the Zen and Classic rates, you can pay the total cost of your stay when booking or you can pay in 2 instalments, with a 30% advance deposit when booking and the balance of your stay up to 30 days before your arrival
If you book less than 30 days before your arrival date, you will have to pay the full amount of the stay.

 

ONLINE CREDIT CARD PRE-REGISTRATION

Huttopia offers clients with a holiday reservation a service via Paytweak so as to register a security deposit online ahead of arrival at the chosen campsite or in situ where applicable.
This is a free and mandatory service before arrival when you have chosen to rent an accommodation or any other related service. It will also be requested in situ from all Clients wishing to use services which require payment of a security deposit.

A registration link will be sent to you by email several days ahead of your arrival.

  • It is fully secure: All bank card information requested is 100% secure (SSL certificate and data encryption). Only Mastercard, Debit Cards and Visa are accepted. No amount will be debited, your bank card details will only be used as a guarantee.
  • It’s quick: Online pre-registration saves you from having to pay security deposit amounts for your rental accommodation upon arrival at your campsite, or for your material (barbecue, refrigerator or baby kit, etc.) or bicycles in situ. Making your arrival much easier!
  • It’s simple! This pre-registration also allow you to make payment at the end of your stay for a number of products or services purchased in situ during your stay with us, such as groceries and shop produce, restaurant or bar bills, material and bicycle rental, reservation of activities or tickets. If you do not wish to make payment for these services at the end of your stay, you can of course simply pay as and when you use these services.

If we note any damage to property, Huttopia will use your bank card details to repay any costs incurred by these damages up to a limit of €200. If you have not cleaned your accommodation before departure, cleaning fees of €90 may also be debited.

Your online registration is valid for the entire term of your stay; if you stay on any other site or on the same site during any other period, you will need to undertake registration again. Full terms and conditions of use of this service can be viewed here.

STAYING ON A CAMPING PITCH

 

PRACTICAL INFO

How many people can camp on the same pitch?

The maximum capacity authorized on a pitch intended for tents, camper vans or caravans is 6 people (children and babies included).
If you exceed this maximum capacity, you will need to book a second pitch (using the Preference Fee option if you wish to be side-by-side).
The basic pitch package includes 2 people. Additional people (adults or children) are free of charge or will need to pay a surcharge, depending on the period.

Please note: the maximum capacity is usually 6 people, unless a specific pitch has a different capacity.

What type of electric sockets are there?

Our campsites are equipped with EU plugs. Don’t forget to bring your adapters! The site will not be able to provide you with an adapter. A large extension cord is also very useful.

 

TYPES OF CAMPING EQUIPMENT

I am traveling with a folding caravan, what should I select: a tent or a caravan?

If you are traveling with a folding caravan, you will need to select caravan and not tent, in order to ensure that your pitch has appropriate access. Our caravan pitches are more suitable for folding caravans.

Why am I being asked for information about my camping equipment (tent, caravan, etc.) and its size?

At Huttopia, we try as much as possible not to cut down trees. The surface area of the pitch you will be offered is also linked to the natural configuration of this pitch : a small or medium-sized flat area on a raised pitch, a pitch with a tree in the middle or surrounded by lots of vegetation… This is why it is important to correctly inform the size of your tent, caravan or motor home. We cannot guarantee access to your pitch if your equipment does not correspond to the one you indicated when you made your reservation. It is possible to add an extra tent on some pitches up to a limit of one small tent. This is usually free of charge outside the summer. It is not possible to add an extra tent on some pitch categories.It is not possible to add an extra tent on certain categories of pitches.

Tent size :

Small tent: 2 x 3 meters – 1 to 3 persons

Medium tent: 3 x 5 meters – 1 to 4 people

Large tent: 4 x 7 meters – 1 to 6 people

If your tent exceeds the maximum size, we invite you to contact the campsite directly.

ADDITIONAL HIRE SERVICES

I’m going to be camping, can I hire a fridge?

If you have chosen a Comfort pitch (with electricity), you can request to hire a fridge.
Please note! Our stock is limited. To guarantee availability, remember to tick the box when making your booking online or to ask our booking centre if booking by phone.A security deposit will be required via online credit card registration. More information here.  

Are barbecues allowed?

Electric and gas barbecues are permitted. However, charcoal barbecues are not permitted.
NB: At some destinations, bivouac areas are available with self-service barbecues.
We also offer gas barbecues for daily hire directly on site (subject to availability)A security deposit will be required via online credit card registration. More information here.  

STAYING IN RENTAL ACCOMMODATION

 

PRACTICAL INFO

What are the different types of accommodation?

We offer two main categories of different accommodation:
> Wood & Canvas: Bonaventure, Canadienne, Trappeur and Cahutte tents, etc.
> Wood & Stone: Wood Cabins, Toronto Chalets, Victoria Chalets, Vancouver Mobile-homes, etc.
Find out more about our different types of accommodation

What is the maximum capacity in the rental accommodation?

In the rental accommodation, the maximum capacity is between 1 and 6 people (including babies). You can consult our accommodation pages to find out the capacity of each accommodation. For security reasons, it is not possible to accommodate more people than this. If you exceed this maximum capacity, you will need to book more accommodation (using the Preference Fee option, if you wish to be side by side).

Do you offer accommodation for people with reduced mobility ?

Many Huttopia destinations have accommodation adapted for people with reduced mobility. We invite you to consult our dedicated page https://europe.huttopia.com/hebergements-pmr/

INCLUDED (OR NOT)?

What is included with my accommodation?

The following facilities and services are included in your accommodation booking: all utilities (water, gas, and electricity), a vehicle, and access to the reception services, swimming pool (during the opening dates), playgrounds, and other facilities and activities offered (free or paid on the campsites). You can also select additional options when booking – please refer to our prices for additional options.

Are sheets and towels provided?

Sheets and towels are always included in the price of your accommodation in the Villages and at Versailles and Rambouillet Campsites. They are also included in all our winter destinations except for Huttopia Divonne les bains. At all the other Campsite destinations, they are available for hire. Please remember to book them in advance. View our prices for additional options

What equipment does my accommodation have?

Please refer to the detailed inventory for each of our accommodation types.
Find out more about our different accommodation

Can I hire baby equipment?

Yes you can! We offer a baby kit which includes: a travel cot with a mattress and a high chair. You can book the baby kit by phone or on our website. This option is paid in July and August, and free the rest of the year, subject to availability.

Do I have to clean my accommodation when I leave?

You can take out our cleaning option when booking, the cost of which may vary depending on the period. > View our prices for additional options. This does not include the kitchen area. The dishes must be washed and put away, the rubbish bins emptied, and the fridge cleaned and emptied. You can also do the cleaning yourself, in which case the accommodation must be left perfectly clean, otherwise, if this is not the case, the 90€ cleaning deposit will be deducted.

DURING MY STAY

 

RECEPTION

If I come for the weekend, can I keep my rental accommodation for longer on the last day?

Outside the school holidays, when you come to Huttopia for the weekend, you can keep your rental accommodation until 4 pm on the day you leave (subject to availability, please ask upon arrival).

I would like to extend or shorten my stay

It is always possible to extend your stay (subject to availability). If you’ve already booked (rental accommodation or a pitch), no refund will be given if you leave early of your own accord. See the General Terms and Conditions..
We invite you to come to reception to find out the possibilities for extending or shortening your stay in more detail.

Do the campsites offer disabled access?

All our sites have washrooms adapted for people with accessibility needs. However, the natural layout of some of the sites (steep slopes, stony paths, etc.) may make getting around some of the campsites or villages difficult. See our dedicated page: https://europe.huttopia.com/hebergements-pmr/

I am on site and I need help

Don’t hesitate to come and talk to the reception team on site, they will make every effort to assist you if you are missing any items in your accommodation, if you don’t know how to use any of the equipment, etc. You can also contact them by phone: you can find the phone number on your booking confirmation or on your destination page on our website, as well as on the front door of reception.

 

FOOD & DRINK

What catering services do you offer?

Our campsites offer a simple and friendly restaurant service, enjoy good home-made pizzas in our restaurant areas.

>Every evening in July and August in the Campsites. Lunch and dinner in the Villages in summer and every weekend.The restaurants in our Villages are open for lunch and dinner during all French school holidays and every weekend the rest of the year (from Friday evening to Sunday lunch). In each Village and Campsite we feature restaurants in the surrounding area to discover local specialities!

Please refer to each destination on the website for opening dates.

Do I have to book a table at the snack/ restaurant?

You don’t have to book, but booking is recommended if you are a large group.

Do I have to book breakfast?

You can come and have breakfast on site at the last minute without booking! However, booking is highly recommended in order to ensure that the full breakfast menu is available.

 

ACTIVITIES AND SERVICES

Are the activities at additional cost?
On the Huttopia Campsites: activities are offered every day in the summertime, for free or at low cost.
In the Huttopia Villages: activities are offered every day during the spring, summer and autumn school holidays, and every weekend outside the holidays. They are always free of charge.

On both our Campsites and Villages, our teams will also be happy to let you know all about the activities you can do in the surrounding area (payable activities).

What services are available on site?

You can find details of all the services (free or paid) that we offer on site under the SERVICES tab for each destination. These services may differ from one destination to another. Some examples of the services you can find on site include:
Tourist information point
Central Lodge
TV area
Board games and books to borrow
Wifi access in the living area / terrace only on Huttopia campsites
Internet terminal at reception only in Huttopia Villages
Fresh bread and pastries (order in advance)
Grocery shop
Fridge and barbecue hire
Laundry room

AFTER MY STAY

What should I do if I’ve left a personal item behind?

Contact the Campsite or Village directly.

How can I get an invoice for my stay?

You will be sent the invoice for your stay directly by email, once you’ve paid your stay. However, if you need a specific invoice, don’t hesitate to contact our travel advisors on +33 (0)4 37 64 22 35 for more information.

Why do I need to complete the customer satisfaction questionnaire?

All your feedback is precious to us, which is why you were sent a customer satisfaction questionnaire by email after your stay.
Whether your holiday met all your expectations or you encountered any difficulties, please don’t hesitate to let us know your opinion by completing the questionnaire. We read each questionnaire carefully.
Your answers help us to improve our holidays and services and adapt them to meet your expectations as well as possible.

How can I make a complaint?

Our teams are committed to ensuring that your vacation is a memorable experience.
If you are not completely satisfied with your stay, we invite you to let us know via our complaint form in the CONTACT US section or by clicking here. We will do our best to process all requests as quickly as possible and provide a satisfactory response to each one.
If you are on site and have a problem, our teams will be happy to help. Don’t hesitate to speak to them directly.

Do you have a loyalty scheme?

We offer a “Huttopia Explorers” loyalty programme aiming to reward our “ambassador” clients who have explored several of our destinations. Once you have discovered 2 different Huttopia destinations*, you will automatically join the Huttopia Explorers community. Once an Explorer, you stay one for life !Being a Huttopia Explorer means enjoying many advantages on site during your holiday… and surprises all year round. You can find all the information here.

*Minimum 6 paid nights booked directly over the last 5 years (pitch or accommodation).

MY CUSTOMER ACCOUNT

How do I create a customer account and why?

You can create a customer account by clicking on the “My Account” menu. With your customer account, you can access your personal area where you can find everything you need to check and follow your bookings. You will be able to find details of all your past and future bookings here.

How do I change or recover my account password?

On the MY ACCOUNT page, click on FORGOTTEN PASSWORD and you will be sent an email to reset it. Remember to check your spam folder or junk mail!

I want to unsubscribe from the newsletters

You can unsubscribe from our newsletters by selecting the “Unsubscribe” link at the bottom of each of our newsletters.
You may still receive information from us while our systems are being updated. However, if you are still unable to unsubscribe, please let us know using our contact form, selecting Customer Service in the subject box.

I would like my personal data to be changed or deleted

For all requests to delete or change your personal data, please send us an email to the following address: [email protected]

COMPANIES AND GROUPS

I would like to organize a group stay

Clubs, organizations, family and friends… Are you looking for an authentic destination in the midst of nature to organize a group gathering? We offer dedicated services. Find out more on our Groups page :https://europe.huttopia.com/groupe 

Contact our Groups service:
• By phone on 04 77 52 23 08
• By email: [email protected]
• Or using our group contact form

In order to respect the peace and quiet of all, noisy activities and group meals are allowed until 11pm.

I would like to organize an event or seminar…

“Experience an event in the Great Outdoors in the world of Huttopia!”

Seminars, events, management committee meetings, incentives, team building, product launches, conventions… In the Paris region, or in the southwest or southeast of France… find out more on our Seminars and Events page.Visit our dedicated website: https://meetings.huttopia.com

To plan and organize an event that suits your needs, unites your teams, and meets your desires and objectives, contact our dedicated service:
• By phone on 04 37 64 67 62
• By email: [email protected]
• Or using our Seminars and Events contact form

I would like Huttopia to be offered by our Works Council

Huttopia has offers specifically for Works Councils.See our page :https://europe.huttopia.com/comites-dentreprise 

You can find out more on our Works Councils page or contact our dedicated department:
• By phone on 04 37 64 64 77
• By email: [email protected]
• Or using our Works Council contact form.
Short, medium and long term professional stays

I am looking for accommodation solutions for my company

Are you looking for accommodation for your teams, as part of a project, a construction job, or a business trip, for one night or several weeks? Discover an alternative to a classic hotel on our page dedicated to Professional Stays.

Contact our dedicated service:
• By phone, on 04 77 52 23 08
• By email: [email protected]

You haven’t found the answer to your question?

You can contact our teams directly by filling in the  contact form or by phone on +33 (0)4 37 64 22 35

(Monday to Friday 9 am to 6 pm). Don’t hesitate to consult our Terms and Conditions..

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