Frequently Asked Questions

This section aims to answer some of the most asked questions. You can go directly to the category of your choice.

 

Choosing my stay

 

Practical information: length of stay, choice of pitch, accessibility, pets… 

Are pets allowed?

Pets are welcome! For the benefit of all, only one pet is allowed per rental accommodation or pitch. There is a surcharge for pets.
Category 1 and 2 dogs are not permitted on our sites. Your pet must be vaccinated and kept on a lead.

 

Do the campsites have disabled access?

All our sites have washrooms with disabled access. However the natural layout of the site (steep slopes, stony paths etc.), may make it difficult to get about on some of our campsites and villages.
Some of our campsites have rental accommodation especially designed for people with accessibility needs.
For more information, do not hesitate to contact our booking centre on +33 (0)4 37 64 22 35.

 

Can I choose a specific pitch or state a preference?

The pitches are attributed arbitrarily. However, with the Pre-Selection supplement, you can request a specific pitch number or select accommodation side by side, subject to availability. When our teams confirm your booking, they will let you know whether your choice is available. In the event that your request cannot be met, we will contact you and you can either cancel the supplement or choose another pitch.

 

What is the minimum and maximum length of stay?

The minimum stay varies depending on the destination, the type of rental accommodation, and the time of year. You can find this information under the Prices tab for the destination of your choice.
Bookings of over 30 nights cannot be made online, please contact our booking centre by phone on +33 (0)4 37 64 22 35.

Number of people and vehicles allowed on the pitches and accommodation 

How many people can camp per pitch?

A maximum of 6 people are allowed on the pitches intended for tents, motorhomes, or caravans (including children and babies).
If you exceed the maximum capacity, you will need to book a second pitch.
The basic pitch package includes 2 people. Extra people (adults or children) are charged as a supplement.

How many people can the rental accommodation sleep?

The maximum capacity in our rental accommodation is between 2 and 6 people (including babies). To find out the capacity of each type of rental accommodation, please view our accommodation pages.
The maximum capacity is that indicated. For reasons of safety and comfort, it is not possible to exceed this number. If you exceed the maximum capacity, you will need to book a second accommodation (with the Pre-Selection supplement, if you would like to be side by side).

 

How many vehicles are allowed per accommodation or pitch?

Only one vehicle is included in the price of your pitch or rental accommodation. In line with the Huttopia spirit, we try to limit traffic on our sites to preserve the tranquillity of the surroundings. Any additional vehicles are subject to a surcharge.

 

What is the minimum and maximum length of stay?

The minimum stay varies depending on the destination, the type of rental accommodation, and the time of year. You can find this information under the Prices tab for the destination of your choice.
Bookings of over 30 nights cannot be made online, please contact our booking centre by phone on +33 (0)4 37 64 22 35.

Activities

Are your activities free?

On all the Huttopia Campsites (except Versailles), an activity programme is put on in July and August, in which most of the activities are free of charge (in some cases, a contribution may be requested) .
At the Huttopia Villages, the activities are always free. They are organized every weekend in the low season, and every day in the summertime.

 

Do you offer a children’s activity programme?

The Huttopia Campsites offer Kids Clubs for 5 – 12 year olds in the mornings in July and August (except Versailles).
At the Huttopia Villages, children aged 6 to 12 can enjoy special activity sessions, run by our multilingual activity leaders. They are organized every weekend throughout the year, and every day in summer, both morning and afternoon.

 

What activities are offered on each site?

You can find the details and dates of the activities under the Activities tab for your chosen destination.

Services, facilities & food 

What leisure facilities are available on your sites?

All our campsites and villages have a petanque court, a volleyball pitch, a ping-pong table, and a children’s playground. Some of our campsites and villages also have additional facilities. You can find more information on the pages for each holiday destination.

 

When do the swimming pools open?

You can find out the swimming pool opening dates at the bottom of the Activities tab for your chosen destination. A banner at the bottom of the page indicates the opening dates for the pools. If no dates are specified, you can call the campsite directly for more information.

 

What food services are available and when are they open?

You can find out the opening dates for our Restaurants and Snack Wagons under the Services tab of your chosen destination. If the dates are not specified, you can contact the campsite for more information.
Our campsites and villages also have a bar and a morning bread service.

How to book

General: Booking methods, availability, and groups

How can I book?

You can book on this website under the BOOK YOUR STAY tab or by contacting us by phone on +33 (0)4 37 64 22 35. To book your stay, you will need to pay a deposit. We cannot hold accommodation or pitches.

How can I check availability and calculate the cost of my stay?

To find out the exact price for the requested dates, you can simulate a booking on our website, by selecting the desired dates and accommodation type.

 

How can I book several pitches or rental lodges all at once or side by side?

Our website allows you to book just one pitch or rental accommodation at a time. If you would like to book several pitches or rental lodges side by side, please contact our booking centre by phone on +33 (0)4 37 64 22 35.

 

Camping pitches: your tent, caravan, or motorhome

Why am I asked information about my tent, caravan, or motorhome?

At Huttopia, we are always looking for the best balance between nature and comfort! We need to know the dimensions of your tent, caravan, or motorhome, so we can offer you the ideal pitch in relation to the surrounding vegetation.
The pitch you are offered is not related to the size of your tent, caravan, or motorhome but on the natural layout of the site (trees, access, etc.).

 

What is my tent size and why am I asked?

A small tent is equivalent to a 1 bedroom tent (2 or 3 people), a medium tent is equivalent to a 2 bedroom tent, and a large tent is equivalent to a tent with 3 bedrooms or more. The pitch you are offered is not related to the size of your tent, caravan, or motorhome but on the natural layout of the site (trees, access, etc.).

 

Prices: Standard or No Flex rates, pre-selection fees, and booking fees 

Rental accommodation: what is the difference between the STANDARD and NO FLEX rate?

– The No Flex rate is a preferential rate for a booking that can be neither modified nor refunded. The No Flex Rate, when available, is only possible for bookings made over 60 days in advance of your stay.
– The Standard rate allows you to cancel or change your booking (up to 30 days before your arrival), subject to certain conditions.

Rental accommodation: if I choose the No Flex rate, can I take out cancellation insurance?

Absolutely, our cancellation insurance offers protection in the case of any external circumstances that prevent you from coming on holiday or oblige you to cut it short. You can take out this insurance when you book, no matter which rate you choose (Standard or No Flex).
View the Insurance Terms and Conditions

What is the pre-selection fee? 

Have you already been to a Huttopia campsite or village and seen your ideal pitch or rental accommodation? Or would you like to stay side by side with another family staying at the same dates?
For this, you can choose the “Pre-selection Fee” supplement when booking.
The pre-selection supplement allows you to choose your preferred pitch or accommodation number, subject to availability. Simply indicate the number of your chosen pitch or accommodation and if needed, the name of the family you would like to stay side by side with.

If you don’t know the site yet, you can consult the map. Please note that the map does not show the topography of the pitches.

 

ACSI Card

 

Do you accept ACSI cards?

ACSI cards are accepted on most of our campsites, depending on the time of year. With the ACSI card, pets are free and you can enjoy special rates for 2 adults + electricity. You can find the details of the price per campsite and the validity dates in your ACSI guide.
To book, please contact our booking centre on +33 (0)4 37 64 22 35, letting us know that you have an ACSI card from the very start of your reservation.

Paying for my stay

Accepted payment methods

What payment methods are accepted?

Bank card: You can pay the deposit or the totality of your stay on our website or by phone.
Cash: You can pay the balance of your stay on a camping pitch, upon arrival at the campsite.

 

How can I pay by cash?

If you have booked a pitch and paid the deposit, you can pay the balance in cash upon arrival at the campsite.

 

How can I pay by bank card?

You can pay the deposit by bank card and the balance by one of the other payment methods specified.
You can also pay the totality of your stay with your bank card, on our website or by phone.

 

After booking

Confirmation email

I haven’t received a confirmation email…

Remember to check your spam mail. Otherwise, you can ask us to send it to you again by email at info@huttopia.com or by phone on +33 (0)4 37 64 22 35.

Change my stay

Pitches

You can change your booking up to 10 days before your arrival, subject to availability for the desired changes. A modification fee of €15 will apply. In no case can the deposit be refunded.

 

Rental accommodation

This depends on the rate you chose:
– The No Flex Rate does not allow any changes to be made to your stay
– The Standard Rate allows you to change your booking up to 10 days before arrival, subject to the availability of the desired changes. A modification fee of €15 applies. If you make changes more than 30 days before your stay, please note that the deposit is not refundable. If you make changes between 30 and 10 days before your stay, no refund will be made if there is a price difference.

Cancel my stay

Pitches

You can cancel your pitch booking at any time.
– If you cancel more than 30 days before your stay, a cancellation fee of €30 will be retained as well as any booking fees (€15) and the cost of the cancellation insurance.
– If you cancel less than 30 days before your arrival, we will retain the deposit, any booking fees (15€), and the cost of the cancellation insurance.
For any additional questions, please refer to the cancellation insurance section.

Rental accommodation

This depends on the rate you have chosen:
– The No Flex Rate does not allow any cancellations without charge (unless you have taken out cancellation insurance).
– The Standard Rate allows you to cancel your stay up to 30 days (one month) before your arrival! You will be refunded your deposit, but you will be charged a cancellation fee (€30), any booking fees (€15), and the cost of the cancellation insurance.
For any additional questions, please refer to the Cancellation Insurance section.

Cancellation and Interruption of Stay Insurance

Who is cancellation insurance for?

In what situation can I take out cancellation insurance?

Cancellation and interruption of stay insurance is available for all reservations of pitches or rental accommodation. It must be taken out at the time of booking.

Risks covered

What risks are covered?

Our cancellation & interruption of stay insurance will not allow you to be refunded in the case of a simple change of mind.
It does, however, guarantee a range of events that are out of your control, for the insured person and other members of your group.
Read the full terms and conditions of the insurance

 

How to claim compensation

I need to cancel or shorten my stay. What should I do to be reimbursed by my Cancellation Insurance?

In the event of the cancellation or interruption of your stay due to any of the situations covered by the insurance.
See general terms and conditions of insurance

1 – Notify the campsite, the village, or the booking service of your cancellation or early departure
2 – You must in all cases declare your situation within 48 hours of the event:
• By internet: http://www.campez-couvert.com/declaration/
• By email: sinistres@campez-couvert.com
• By telephone: 00 33 (0)2 48 27 50 78
• By fax: 00 33 (0)9 72 28 76 92
• By post: Gritchen Tourisme & Loisirs – Service Sinistre BP 6048
27 rue Charles Durand – 18 024 Bourges cedex
3 – You will need to send them the cancellation invoice provided by the campsite or the booking service, as well as proof of your reason for cancellation. You will be reimbursed within 48 hours of receipt of your file.

N.B. This insurance is offered to you by a third party. After informing the campsite of your cancellation or early departure, you are responsible for declaring your situation to the insurer.

Preparing my stay

Checking in and out 

How do I check in and check out?

On the pitches, you can check in from 2 pm and you must check out by 12 noon.
In the rental accommodation, you can collect your keys from 4 pm and you must return them before 10 am.
If you are arriving outside of reception hours, remember to let the campsite know in advance.

Upon your arrival, you will be given a map of the campsite and a camping permit to put in your vehicle.

 

I’m coming for the weekend, can I keep my rental accommodation for longer on the last day?

Outside of the school holidays, when you come to stay at Huttopia for the weekend, you can keep your rental accommodation until 4 pm so you can enjoy your weekend to the very end. (Subject to availability, please inquire upon arrival)

To take with you or hire on site: checklist

 

Are sheets and towels provided?

In the Huttopia villages, as well as on some Huttopia campsites (Versailles, Rillé, and Rambouillet), sheets and towels are always provided.

On other Huttopia campsites, they are not included with your rental accommodation, but they are available for hire, subject to availability. To guarantee availability, make sure you book them at the same time as your stay.
You can check the format of your beds on the accommodation plan.
The price of the linen hire is for the duration of your stay and does not include a change of linen.

 

I’m camping, can I hire a fridge?

If you have chosen a Comfort pitch (with electricity), you can request a fridge for hire.
Please note that our stocks are limited. To ensure a fridge is available, remember to check the box when booking online or to request it by telephone with our booking service.

 

Are barbecues allowed?

Electric and gas barbecues are allowed, but charcoal barbecues are not permitted.
NB: At some destinations, there are bivouac areas with communal barbecues free for your use.

We also offer gas barbecues for hire on a daily basis directly on site.

 

What kind of electric sockets do you have?

Our campsites are equipped with EU sockets. Remember to bring any necessary adapters!
An extension cord is sometimes also handy.

Companies and groups

Events & groups

Association, club, family…, you are looking for an authentic place to organize a group event? We offer dedicated services, to be discovered on our  Group page. You can contact our Group department by phone : +33 (0)4 37 64 22 35


I need to plan a seminar …

We offer 6 destinations specially adapted for Seminars, in the Parisian area, in the South-West or in the South-East, with the right infrastructures and equipment to succeed your professional events. Read more on our Seminar page.
In order to prepare a quote, or for any complementary information, you can reach our Seminar contact by phone +33 (0)4 37 64 67 62 or by email through the Seminar contact form.

Long-term professional stay

Contact directly the establishment of your choice to book a stay of several weeks. You will find the phone number of a camping or village on its dedicated page, below the map.

By continuing to use the site, you agree to the use of cookies. more information

The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.

Close