Frequently Asked Questions

Do you have a question about your booking, paying for your stay, or the services on site? Go to the category concerned to find the answer:

Our cancellation insurance covers you before and during your stay! Find out more

Cancellations and changes



I haven’t chosen a destination yet, how do I search?

You can search for a destination in several ways:
> On our website: To help you choose from among our many destinations, you can consult the DESTINATIONS tabs or use the search bar. There are destinations to suit everyone: Seaside, Countryside, Heritage, Mountains…
> To help you, you can favourite sites using the little heart on the main site image, so you can find them again in your Huttopia Personal Area.
Likewise, when you do a search, remember to save it so you can find it in your Personal Area later!
> You can also contact us by phone on +33 (0)4 37 64 22 35. We will be happy to advise you and help you find the ideal destination.

How can I get a brochure?

You can receive our brochure by post or by email. More information here

Why choose a Campsite destination?

For an authentic camping holiday immersed in nature, whether it’s in your own tent, camper van or caravan or our canvas or wood rental accommodation, opt for a Huttopia Campsite. You can choose from our many locations in Europe. Huttopia Campsites make ideal bases for exploring wonderful regions however you want to. All Campsites serve food and drinks at the Café-Comptoir (Food Corner) (see Café-Comptoir opening dates) and run activities in summer only (some free and some at an additional cost). To find out more: discover our campsites..

Why choose a Forest Village?

To really disconnect from everyday life – no Wi-Fi – and reconnect to nature, opt for Huttopia Villages. Pedestrianised sites with plenty of space and unique, cosy, eco-designed accommodation. Surrounded by outstanding natural beauty, you can also eat at the Café-Restaurant for lunch and dinner and take part in a whole host of activities, some just for children at ‘Little Trappers’ and others for all the family. Huttopia Villages offer activities every day in summer and during the spring and autumn school holidays, and every weekend for the rest of the year.
Some Villages also have camping pitches, but these are reserved for tents only. To find out more: discover our villages.

I’ve found my destination, how do I book?

You can book directly online, by clicking on BOOK on the top right (green button). Availability is displayed in real time and our payment service is secure. You can also choose to contact our travel advisors by telephone on +33 (0)4 37 64 22 35. They’ll be able to give you some extra advice if you’re hesitating between two different sites or types of accommodation! To book your stay, you will need to pay a deposit or the full amount of the stay depending on the price and the booking date. We do not hold bookings without payment.

Are your campsites open in the winter?

Some of our Campsites are open in the winter and offer chalets for rent in the mountains. Huttopia Bourg Saint Maurice campsite also offers pitches for winter caravanning.

What is the minimum-maximum length of stay?

The big advantage of our Campsites and Villages? Flexibility with your choice of arrival and departure dates and the duration of your stay. Even in summer, short stays are possible.
With camping pitches, it’s possible to stay for just one night all year round (at some sites, it’s only possible to book a pitch for two or more nights in the summer, but you can still stay for a single night without booking in advance).
With rental accommodation, the minimum stay is two nights outside of school holidays and bank holiday weekends. It’s longer in the summer, but it is still possible to book for less than a week.
You can see what prices would be by clicking on the BOOK button (in green) in the top right of all pages on our website. It is not possible to book for more than 30 nights online. Please contact the relevant Campsite directly via our contact form to see if it will be possible.


Can I choose a specific pitch or accommodation plot number or indicate a preference?

Yes, this option is available all year round, and at no extra charge outside of the summer, bank holiday weekends, short school holidays and mountain holidays in winter.
In summer, this option is only available for stays of 7 nights or more, online or by phone and subject to availability. If the option is not given when you book, it means that it is no longer available.
With the ‘pre-selection fee’ option, you can do one of the following:
> select a specific plot number (subject to availability)
> specify a preferred location (close to the toilet block/playground, etc.)
> ask to have pitches or accommodation units next to each other. You must indicate the booking number and the name of the family you wish to be placed next to.
Our team will confirm if your request can be granted within 72 hours, when confirming your booking. In the event that your request cannot be granted, we will contact you again and you can either cancel this option or give us alternative placement preferences.

If no indication is given otherwise during booking, pitch numbers will be assigned randomly and will depend on what you’ve told us you will be staying in: tent, camper van, motorhome, etc.

How can I book several rental accommodations or pitches at the same time, or side by side?

Our website allows you to book two pitches or accommodation units at once. To ensure you get accommodation units or pitches next to each other, select the ‘pre-selection fee’ option when booking.

Do the campsites offer disabled access?

All our sites have washrooms adapted for people with accessibility needs. However, the natural layout of some of the sites (steep slopes, stony paths, etc.) may make getting around some of the campsites or villages difficult. Some of our campsites offer rental accommodation especially designed to meet disability needs. For more information, do not hesitate to visit our dedicated page or contact our travel agency on +33 (0)4 37 64 22 35, or the campsite.

Are pets allowed?

Pets are welcome! For the comfort of everyone on our sites, only one pet is allowed per accommodation unit, and a per-day supplement applies. Dangerous or aggressive animals and dogs classified as category 1 or 2 according to French law are not allowed on our sites. Your pet must be vaccinated and kept on a lead and poo must be picked up. At some destinations, dogs are not allowed on the beaches. Please look into this before your holiday.

How many vehicles are included per camping pitch or rental accommodation?

Only one vehicle is allowed to park inside the campsite. Depending on the site and the time of year, you can park directly on the site or in nearby parking lots if the area of your site/accommodation is pedestrianised. In the spirit of Huttopia, we try to limit traffic on our sites to preserve their tranquility. All extra vehicles must park outside.

Do you have electric car charging points?

Our campsites and villages are designed to use as little energy as possible, and therefore it isn’t always possible to install electric vehicle charging points on-site. Where it has been possible, these charging points should only be used in urgent situations.

We suggest you use the charging stations near our campsites. You can find the locations of the nearest charging stations to your destination at the following website:

Using the power points on your pitch or in your accommodation to charge your electric vehicle is not permitted, as this could lead to a campsite-wide power outage.

Do you accept unaccompanied minors?

No, unaccompanied minors are not accepted even with parental authorisation.

Is it possible to add a tent or marquee next to my accommodation?

No, it is not possible to put up a marquee or tent beside your accommodation. Extra tents are permitted on camping pitches, limited to 1 small tent per pitch.


How can I check availability and calculate the price of my stay?

To find out the exact price for your chosen dates, just simulate a booking on our website, by clicking on the green BOOK button (top right). Once you have selected your destination and dates of stay, we will display the available accommodation and prices. The price displayed at this stage is the price of the accommodation (or the camping pitch) only, excluding any additional options, booking fees, optional cancellation insurance, or eventual reductions.

What is included in my price?

When you stay on a camping pitch or in our accommodation, you have access to all of the campsite or village’s free facilities and services. This includes swimming pools, volleyball pitches, pétanque courts, Wi-Fi at the Central Lodge, activities, playgrounds and tennis courts. However additional services and hire equipment, food and drink from the bar or restaurant and bike hire are all charged separately.

How do I redeem an offer or promotion?

Promo codes and/or partner codes should be entered when booking, after having selected your destination, the dates of your stay and your accommodation/camping pitch. You can also give them to our Holiday Advisers when booking by phone on +33 (0)4 37 64 22 35. Offers and promotions are always valid for new bookings only and can never be used in conjunction with any other offer.

Which rate should I choose: the NO FLEX, ZEN or CLASSIC rate?

> The No Flex rate is a preferential rate offered in exchange for a non-amendable, non-refundable booking. The No Flex rate, when it is offered, is only available on bookings made in advance, no less than 45 days before your stay.
> The Zen rate allows you to cancel or amend your booking for free until 10 days before your arrival. It is available until around one month before your stay.
> The Classic rate allows you to cancel or change your booking (up to 30 days before your arrival) under certain conditions.
Please note: The No flex and Zen rates are not offered on a permanent basis. Depending on your dates of stay and/or reservations, different rates may be offered.

Find out more about our pricing rates

Which low season cards do you accept?

We have our own discount card: The Huttopia Camping Card, which allows you to benefit from discounts in the low season. For more information about this card: Huttopia Camping Card
Some of our campsites accept ACSI and CKE cards. To book, please contact our travel agency on +33 (0)4 37 64 22 35 letting us know that you have this card at the start of your booking. The ADAC card is not accepted at Huttopia.

Do you offer a loyalty scheme?

We offer the “Huttopia Explorers” loyalty programme, which aims to reward our best ambassadors, customers who have been to several of our sites. When you’ve stayed at Huttopia 3 times at 2 or more different sites*, you will automatically become a member of the Huttopia Explorers community.
Being a Huttopia Explorer means you get loads of on-site advantages during your holidays… You can find all the details here.

*over 2 different calendar years in the last 5 years.

Huttopia Explorers status is valid provided you have stayed at Huttopia for the last 3 years. You leave the programme on the third anniversary of the end of your last stay.

Do you offer spa destinations?

Some of our destinations are close to thermal spas, for more information visit our dedicated page. You can also contact us on +33 4 37 64 22 35 or by email [email protected]. Discover our wellness destinations:

Huttopia Divonne les Bains –
*The thermal baths in Divonne-les-Bains are currently closed until further notice
Huttopia Royat –
Huttopia Bozel en vanoise –
Huttopia Lac d’Uby –

I want to buy or give a Huttopia Gift Card: how do I do it?

On the website we sell Huttopia Gift Cards redeemable against holidays at any Huttopia Campsite or Village in Europe.
These digital gift cards are sent instantly to you (or the person of your choice) by email; they are valid for bookings made within 2 years of the date of purchase and can be used in one go or over multiple purchases.
You can use a gift card to book online or by phone. To use it in person at a Huttopia Campsite or Village you will need the printed version of the gift card, and this can only be used to pay for a holiday (with accommodation) at reception.
Huttopia Gift Cards can only be purchased online at; it is not possible to purchase by phone from our travel agencies. Only card payments are accepted for gift card purchases.

You can consult the T&Cs for the use of Huttopia Gift Cards here.


In what cases can I take out cancellation insurance?

Our cancellation insurance allows you to protect yourself from external circumstances that would prevent you from enjoying your stay. You can take out this insurance when making your booking, regardless of the rate you choose (CLASSIC, ZEN or NO FLEX).
View our General Terms and Conditions of Insurance.

What does your cancellation insurance cover?

The cancellation and trip interruption insurance provided by our partner covers the insured and the participants in their trip for various unexpected events, for example the death, an accident, a serious illness including COVID or the hospitalisation of the insured or a member of their family or household, pregnancy complications suffered by the insured, refusal of a tourist visa, divorce or the end of a civil partnership, the start of a new job, a change to paid leave entitlement, redundancy, serious damage to the vehicle, cancellation of one of the people accompanying the insured (up to a maximum of 9 people), etc.
Please be aware that the cancellation & trip interruption insurance will not entitle you to a refund in the event that you simply change your mind.

> View all the insurance terms and conditions



When will I receive my booking confirmation?

The booking confirmation is sent automatically by email after the deposit or full amount is paid. If you do not have an email address, it will be sent to you by post.
If you haven’t received a confirmation email, please check your email spam folder and check that your email or postal address has been spelt correctly.
Otherwise, you can ask us to send it to you again, by email at [email protected] or by phone on +33 (0)4 37 64 22 35. You will also find all the information relating to your stay in your customer area on our website.

I would like to add additional services

To add additional services, you can contact our travel advisers directly by phone on +33 (0)4 37 64 22 35, or by email at [email protected].

Can I book activities in advance?

You can only book activities on-site at the campsite. You can find out in advance which activities are scheduled by contacting the campsite.

What are the check in and check out times?

When staying on a camping pitch, you can check in from 2pm and must leave no later than midday.
ACCOMMODATION is available from 4pm on the day of arrival and must be vacated by 11am on the day of departure at Campsites and Villages, excluding winter stays in the mountains. For stays in chalets at our mountain sites, ACCOMMODATION must be vacated by 10am on the day of departure.

For weekend stays outside of any school holidays, it is possible to depart as late as 3pm on the Sunday at no extra charge: please indicate on arrival what time you would like to leave so that we can check availability.

To help us give you the best possible welcome, please indicate your estimated arrival time in your customer area (select the relevant booking). Please note that you will not be able to set up on your pitch after 11pm. This is to maintain peace and quiet for all our guests. Vehicles cannot enter the Campsites after 11pm for the same reason.

I will probably be arriving after reception closes, what should I do?

If you think you will arrive after 8pm, please indicate your estimated arrival time in your customer area (select the relevant booking). The Campsite or Village will contact you to give you all the information you need for a smooth arrival.

Please be aware that the barriers at our sites are closed from 11pm, after which time no vehicle will be able to enter the site. You will not be able to set up on your pitch after 11pm, even without a vehicle. This is to maintain peace and quiet for all our guests.

Do I have to pay a deposit?

To make things easier when you arrive at the campsite or village where you’re staying, Huttopia places a pre-authorisation hold serving as a ‘camper guarantee’ on your card at the time of booking (if this is done with an online payment using Mastercard, Visa, iDEAL, ou paypal); if that is not the case at the time of booking, you will be prompted by email to complete an online pre-registration 3 days before the start of your holiday.
Completing an online pre-registration means that you don’t have to pay a cash security deposit for your rental accommodation (€300 per accommodation unit + €120 cleaning deposit), additional equipment (€100 for a fridge, baby kit or barbecue) or bikes hired during your stay.
• It’s safe: The card details requested are 100% secure (SSL certificate and data encryption). Only Mastercard, CB and Visa cards are accepted for the ‘camper guarantee’, along with Paypal. No payment is taken.
• It’s quick: Completing an online pre-registration means that you don’t have to pay a cash security deposit for your rental accommodation when you arrive at your destination, or for additional rental equipment (barbecue, fridge, baby kit, etc.) or bikes hired during your stay. This will make things easier when you arrive!
• It’s convenient! This pre-registration also enables you to pay at the end of your stay for certain products and services you purchase on-site: purchases at the grocery shop or the Boutique, food and drink at the restaurant or bar, hire charges for bikes or other equipment, bookings of activities and ticket office purchases. If you don’t want to take the end-of-stay payment option, you just need to pay for your purchases as you go along.
If damage to your accommodation is observed, Huttopia may use the pre-authorisation to charge the costs related to this damage to you, up to a limit of €300. If the accommodation is not cleaned before you leave, you may be charged additional cleaning costs of €120.

Full terms and conditions of use of this service can be viewed here.

Cancellations and changes

How can I cancel or change my booking?

If the booking is made over 30 days before the start of your stay, you will be asked to pay a 40% deposit when booking.
If the booking is made less than 30 days before the start of your stay, you will be asked to pay the full amount.
The amendment and cancellation conditions depend on the rate you have chosen:
> With the Classic rate, you can modify your booking up to 30 days before the start of your stay (dates, site, accommodation type). However, the deposit is never refundable in the event that the new cost of your stay is lower than the initial cost. An amendment fee of €50 may be applied.
If the number of nights is reduced or the stay is cancelled with less than 30 days to go, no refund will be possible.

> With the Zen rate, you can modify or cancel your booking at no extra charge up to 10 days before the start of your stay.
Regardless of when the stay is cancelled, the administration/booking fees and charges for taking out cancellation insurance are non-refundable.

I need to cancel or shorten my stay. What do I need to do to be reimbursed by the Cancellation Insurance?

In the event of cancellation or interruption of your stay for one of the reasons covered by the insurance (See General Terms and Conditions of insurance).

1 – Notify the campsite, the village or the booking service about your cancellation or early departure
2 – You must declare your situation with the insurer within 48 hours of the event:
• By phone : 02 48 27 50 78
• By internet :
• By email : [email protected]
• By post : Gritchen Tolède Associés par Gritchen Affinity – Service Sinistres
27 rue Charles Durand – CS70139 – 18 021 Bourges cedex France
3 – You must send them the cancellation invoice provided by the campsite or the booking service, as well as proof of your reason for cancelling your stay. You will be refunded within 48 hours of receipt of your claim and the evidence requested by the insurance provider.
Please note! This insurance is offered to you by a third party organization. After notifying the campsite of your cancellation or early departure, you are responsible for reporting your situation to the insurer.



What payment methods do you accept?

Bank card
French chèques vacances
Huttopia Gift Card
ANCV connect
Bank cheque
Cash (on site only, for camping pitches without prior reservation)

Paying with French chèques-vacances (ANCV)

To pay with chèques-vacances, you have two options:
Please note, no booking will be taken without a deposit. Therefore the booking can only be made upon receipt of your chèques-vacances.
We advise you to pay your deposit by bank card in order to guarantee the availability of the desired accommodation or pitches.

1 – I wish to pay the total cost of my stay by ‘Chèques Vacances’ holiday voucher

Obtain a quote for your stay on our website or from our booking office on 04 37 64 22 35 to find out how much to send
No later than 30 days before the starting date of your stay, the Huttopia booking office will need to receive the following: full payment for your stay in holiday vouchers, made out to: HUTTOPIA TRAVEL
These items must be sent by registered post with acknowledgment of receipt, to the following address:

Rue du Chapoly

Please note that no booking can be made without payment of a deposit. Therefore, the booking can only be taken on receipt of your holiday vouchers.
For greater peace of mind, we recommend you pay a deposit by card in order to guarantee the availability of your desired accommodation or camping pitches.

2 – I would like to pay the deposit by bank card and the balance by chèques-vacances
Please note, this process is only possible for bookings made more than 30 days before your arrival date.

Book your stay online or by phone on +33 (0)4 37 64 22 35 and pay the deposit by bank card
The Huttopia booking service must receive the following documents from you no later than 30 days before your stay: the cost of the balance in chèques-vacances, made out to: HUTTOPIA TRAVEL and a copy of the booking confirmation (with the booking reference)
The vouchers must be sent by registered letter with acknowledgement of receipt; see the address below.

3 – I would like to pay with ANCV CONNECT holiday vouchers: dematerialised holiday vouchers

You can only book your holiday with Chèques Vacances Connect (ANCV CONNECT) by telephone with our travel advisers in the travel agency on 04 37 64 22 35.

Paying by bank cheque

Please note that we do not accept bank cheques less than 30 days before your arrival date.
If you are paying the full amount of your stay by cheque, your booking will only be guaranteed after we receive your cheque along with the booking contract, subject to availability.
These items must be sent by registered post with acknowledgment of receipt, see address above.

Paying by cash

We do not accept bookings by cash payment. Cash is only accepted on site.

Do you accept VACAF cheques?

No, VACAF cheques are not accepted on our Campsites and Villages.

Paying by Huttopia Gift Card

Do you have a Huttopia Gift Card you want to use to pay for your stay?
On no more than two gift cards can be used online. Choose the payment method ‘Huttopia Gift Card’ and enter the gift card code. The available balance (and its expiry date) will appear. You can choose to use only part of the available balance. Pay the remaining amount, if any, by selecting another payment method.
By phone through our travel agencies: you will need to provide the Huttopia Gift Card code.

You can consult the T&Cs for the use of Huttopia Gift Cards here.


Can I pay in instalments?

That depends on the rate selected and how far in advance you are booking.
> With the No Flex rate, you must pay the full amount at the time of booking.
> With the Zen and Classic rates, we offer two options: payment in full when you book or payment in two instalments: a 40% deposit at the time of booking and the remaining amount 30 days before your arrival.
Therefore, if you book less than 30 days before your arrival, you will need to pay the full amount when booking.



How many people can camp on the same pitch?

The maximum capacity authorized on a pitch intended for tents, camper vans or caravans is 6 people (children and babies included).
If you exceed this maximum capacity, you will need to book a second pitch (using the Preference Fee option if you wish to be side-by-side).
The basic pitch package includes 2 people. Additional people (adults or children) are free of charge or will need to pay a surcharge, depending on the period.

Please note: the maximum capacity is usually 6 people, unless a specific pitch has a different capacity.

What type of electric sockets are there?

Our campsites are equipped with EU plugs. Don’t forget to bring your adapters! The site will not be able to provide you with an adapter. A large extension cord is also very useful.


Why am I being asked for information about my camping equipment (tent, caravan, etc.) and its size?

At Huttopia, we try as much as possible not to cut down trees. The surface area of the pitch you will be offered is also linked to the natural configuration of this pitch : a small or medium-sized flat area on a raised pitch, a pitch with a tree in the middle or surrounded by lots of vegetation… This is why it is important to correctly inform the size of your tent, caravan or motor home. We cannot guarantee access to your pitch if your equipment does not correspond to the one you indicated when you made your reservation. It is possible to add an extra tent on some pitches up to a limit of one small tent. This is usually free of charge outside the summer. It is not possible to add an extra tent on some pitch categories.It is not possible to add an extra tent on certain categories of pitches.

Tent size :

Small tent: 2 x 3 meters – 1 to 3 persons
Medium tent: 3 x 5 meters – 1 to 4 people
Large tent: 4 x 7 meters – 1 to 6 people

If your tent exceeds the maximum size, we invite you to contact the campsite directly.


I’m going to be camping, can I hire a fridge?

I’m going to be camping, can I hire a fridge?
If you have chosen a Comfort pitch (with electricity), you can request to hire a fridge.
Please note! Our stock is limited. To guarantee availability, remember to tick the box when making your booking online or to ask our booking centre if booking by phone. A security deposit will be required via online credit card registration.

Are barbecues allowed?

Electric and gas barbecues are permitted. However, charcoal barbecues are not permitted.
NB: At some destinations, bivouac areas are available with self-service barbecues.
We also offer gas barbecues for daily hire directly on site (subject to availability)A security deposit will be required via online credit card registration.



What are the different types of accommodation?

We offer two main categories of different accommodation:
> Wood & Canvas: Bonaventure, Canadienne, Trappeur and Cahutte tents, etc.
> Wood & Stone: Wood Cabins, Toronto Chalets, Victoria Chalets, Vancouver Mobile-homes, etc.

Find out more about our different types of accommodation

What is the maximum capacity in the rental accommodation?

In the rental accommodation, the maximum capacity is between 1 and 6 people (including babies). You can consult our accommodation pages to find out the capacity of each accommodation. For security reasons, it is not possible to accommodate more people than this. If you exceed this maximum capacity, you will need to book more accommodation (using the Preference Fee option, if you wish to be side by side).

Do you offer accommodation for people with reduced mobility ?

Many Huttopia destinations have accommodation adapted for people with reduced mobility. We invite you to consult our dedicated page.


What is included with my accommodation?

The following facilities and services are included in your accommodation booking: all utilities (water, gas, and electricity), a vehicle, and access to the reception services, swimming pool (during the opening dates), playgrounds, and other facilities and activities offered (free or paid on the campsites). You can also select additional options when booking – please refer to our prices for additional options..

Are sheets and towels provided?

They are always included in the cost of your accommodation at the Versailles, Rambouillet and Parque de Donana campsites and villages. They are also included at all of our winter destinations with the exception of Huttopia Divonne-les-Bains.
At all of our other campsites, they are available to hire. Remember to reserve them in advance.
See our additional fees

What equipment does my accommodation have?

Please refer to the detailed inventory for each of our accommodation types.
Find out more about our different accommodation

Can I hire baby equipment?

Yes you can! We offer a baby kit which includes: a travel cot without a mattress and a high chair. You can book the baby kit by phone or on our website. This option is paid in July and August, and free the rest of the year, subject to availability.

Do I have to clean my accommodation when I leave?

You can take out our cleaning option when booking, the cost of which may vary depending on the period. > View our prices for additional options. This does not include the kitchen area. The dishes must be washed and put away, the rubbish bins emptied, and the fridge cleaned and emptied. You can also do the cleaning yourself, in which case the accommodation must be left perfectly clean, otherwise, if this is not the case, you will be charged an increased cleaning fee of €120.



When is late departure possible?

Outside of any school holidays (Christmas, winter, spring, autumn and summer holidays), you can depart as late as 3pm (if staying in accommodation) or 2pm (if staying on a pitch), at no extra charge. If you’d like to do this, please let us know when you arrive. Around bank holidays, lots of people take holiday to form a long weekend. Late departure is only possible during these long weekends if you’re leaving on the last day (the Sunday or the bank holiday, depending on which comes last).

I would like to extend or shorten my stay

It is always possible to extend your stay (subject to availability). If you’ve already booked (rental accommodation or a pitch), no refund will be given if you leave early of your own accord. See the General Terms and Conditions...
We invite you to come to reception to find out the possibilities for extending or shortening your stay in more detail.

Do the campsites offer disabled access?

All our sites have washrooms adapted for people with accessibility needs. However, the natural layout of some of the sites (steep slopes, stony paths, etc.) may make getting around some of the campsites or villages difficult. See our dedicated page.

I am on site and I need help

Don’t hesitate to come and talk to the reception team on site, they will make every effort to assist you if you are missing any items in your accommodation, if you don’t know how to use any of the equipment, etc. You can also contact them by phone: you can find the phone number on your booking confirmation or on your destination page on our website, as well as on the front door of reception.

How does the holiday tab work?

During your stay at Huttopia, your spending is recorded on your tab and debited automatically, to save you from the hassle of cards and cash.
– Each time you make a purchase (e.g. bread, bike hire, purchases at the grocery shop or Café-Comptoir), you sign your receipt and/or give your name and pitch or accommodation number.
– You can track your spending and view your receipts in your Huttopia Personal Area.
– You are automatically charged during your stay and are informed of this as soon as your holiday tab exceeds €250; otherwise, you will be charged on the day of your departure.
– You can also make a payment in your Huttopia Personal Area at any time, or at reception (for example, if you would like to pay by cash or holiday voucher).
With your permission, your children can come and collect croissants on their own in the mornings or buy themselves a drink or an ice cream. Talk to them about it!

A holiday tab can only be used if a payment method is registered to your booking (Visa, Mastercard, PayPal or iDEAL). All costs incurred are due upon your departure. If you do not wish to have your purchases recorded and be charged automatically, you can simply pay for your purchases as you go.


What catering services do you offer?

Our campsites offer a simple and friendly restaurant service simple et convivial, dégustez de bonnes pizzas faites maison dans nos espaces de restauration.

> Every evening in July and August in the Campsites. Lunch and dinner in the Villages in summer and every weekend.The restaurants in our Villages are open for lunch and dinner during all French school holidays and every weekend the rest of the year (from Friday evening to Sunday lunch). In each Village and Campsite we feature restaurants in the surrounding area to discover local specialities!

Please refer to each destination on the website for opening dates.

Do I have to book a table at the snack/ restaurant?

You don’t have to book, but booking is recommended if you are a large group.

Do I have to book breakfast?

You can come and have breakfast on site at the last minute without booking! However, booking is highly recommended in order to ensure that the full breakfast menu is available.


Are the activities at additional cost?

On the Huttopia Campsites: activities are offered every day in the summertime, for free or at low cost.
In the Huttopia Villages: activities are offered every day during the spring, summer and autumn school holidays, and every weekend outside the holidays. They are always free of charge.

At both campsites and villages, our staff will also let you know about the activities available in the surrounding area (there will be fees associated with these).

What services are available on site?

You can find details of all the services (free or paid) that we offer on site under the SERVICES tab for each destination. These services may differ from one destination to another. Some examples of the services you can find on site include:
Tourist information point
Central Lodge
TV area
Board games and books to borrow
Wifi access in the living area / terrace only on Huttopia campsites
Internet terminal at reception only in Huttopia Villages
Fresh bread and pastries (order in advance)
Grocery shop
Fridge and barbecue hire
Laundry room

How the Forest Spa works? (only available in our Villages)

At all of our Village Resorts, come and enjoy our Forest Spas, open from 10am to 10pm. You can sign up directly at reception. For everyone’s peace and tranquility, a maximum of two families are allowed to share the jacuzzi at once. Keys or entry codes can be collected from reception.


What should I do if I’ve left a personal item behind?

Contact the Campsite or Village directly.

How can I get an invoice for my stay?

Your invoice will be available in the MY BOOKINGS section of your Huttopia Personal Area, after you have paid in full. You will also receive it by email after your stay. However, if you need a specific invoice, don’t hesitate to contact our travel advisors on +33 (0)4 37 64 22 35 for more information.

Why do I need to complete the customer satisfaction questionnaire?

All your feedback is precious to us, which is why you were sent a customer satisfaction questionnaire by email after your stay.
Whether your holiday met all your expectations or you encountered any difficulties, please don’t hesitate to let us know your opinion by completing the questionnaire. We read each questionnaire carefully.
Your answers help us to improve our holidays and services and adapt them to meet your expectations as well as possible.

How can I make a complaint?

Our staff work hard day to day to make sure your holidays go smoothly and give you a memorable experience.
If you were not completely satisfied by a stay with us, please let us know using our complaints form: log into your Huttopia Personal Area and go to the HELP & CONTACT section, or clicking here. We do our utmost to process all complaints as quickly as possible and provide a satisfactory response to every one of them.
If you are on-site and encounter a problem, our staff are there to help, so don’t hesitate to speak to them directly.


How do you create a Huttopia Personal Area, and why?

You can create a customer account by clicking on the ‘Sign in’ button. Via your customer area, you will be able to access a personal area that contains:
– everything you need to monitor your bookings. You’ll be able to view all your past and upcoming holidays, monitor your on-site spending and see the full list of items and services included or booked for an additional fee;
– features to help you with your choice of destination and with the booking process: your favourite destinations, your saved searches and the option to finalise a quote you’ve requested by phone or a non-finalised online booking you’ve saved for later from your Personal Area;
– your Huttopia Explorers Area if you’re a member of our loyalty programme: there, you’ll find a full list of all the benefits and special offers reserved for Huttopia Explorers customers;
– all the different ways to contact us in the ‘Help & Contact’ section.

How do I change or recover my account password?

To change your password: in the ‘My Profile’ section of your customer area, enter your new password and click on UPDATE.
If you’ve forgotten your password, click on FORGOTTEN PASSWORD after entering your email address. A link will be sent to you by email to reset your password. Make sure you check your spam folder!

I want to unsubscribe from the newsletters

You can unsubscribe from our newsletters directly from your Customer Area under “my profile” => “communication preferences”. You may still receive information from us while our systems are being updated.

I would like my personal data to be changed or deleted

For all requests to delete or change your personal data, please send us an email to the following address: [email protected]


I would like to organize a group stay

Clubs, organizations, family and friends… Are you looking for an authentic destination in the midst of nature to organize a group gathering? We offer dedicated services. Find out more on our Groups page

Contact our Groups service:
• By phone on 04 77 52 23 08
• By email: [email protected]
• Or using our group contact form

In order to respect the peace and quiet of all, noisy activities and group meals are allowed until 11pm.

I would like to organize an event or seminar…

“Experience an event in the Great Outdoors in the world of Huttopia!”

Seminars, events, management committee meetings, incentives, team building, product launches, conventions… In the Paris region, or in the southwest or southeast of France… find out more on our Seminars and Events page.Visit our dedicated website:

To plan and organize an event that suits your needs, unites your teams, and meets your desires and objectives, contact our dedicated service:

• By phone on 04 37 64 67 62
• By email: [email protected]
• Or using our Seminars and Events contact form

I would like Huttopia to be offered by our Works Council

Huttopia has offers specifically for Works Councils. See our page.

You can find out more on our Works Councils page or contact our dedicated department:
• By phone on 04 37 64 64 77
• By email:[email protected]
• Or using our Works Council contact form.

I am looking for accommodation solutions for my company

Are you looking for accommodation for your teams, as part of a project, a construction job, or a business trip, for one night or several weeks? Discover an alternative to a classic hotel on our page dedicated to Professional Stays. 

Contact our dedicated service:
• By phone, on 04 77 52 23 08
• By email: [email protected]

You haven’t found the answer to your question?
You can contact our teams directly by filling in the contact form or by phone on +33 (0)4 37 64 22 35 (Monday to Friday 9 am to 6 pm).

Don’t hesitate to consult our Terms and Conditions.