Frequently Asked Questions

You can search for a destination in several ways: > On our website: To help you choose from among our many destinations, you can consult the DESTINATIONS tabs or use the search bar. There are destinations to suit everyone: Seaside, Countryside, Heritage, Mountains… > To help you, you can favourite sites using the little heart on the main site image, so you can find them again in your Huttopia Personal Area. Likewise, when you do a search, remember to save it so you can find it in your Personal Area later! > You can also contact us by phone on +44 20 80 68 21 62. We will be happy to advise you and help you find the ideal destination.

You can receive our brochure by post or by email. More information here

For a holiday in the heart of nature and total freedom, Huttopia Campsites are the ideal choice. Picture yourself waking up under canvas to the sound of birdsong, enjoying breakfast with a view of nature before a refreshing dip in a pool surrounded by greenery or a bike ride through the forest. Whether you bring your own camping equipment or opt for a Wood & Canvas or wooden rental, you’ll enjoy a unique experience in some of Europe’s most beautiful regions. At Huttopia, A new way of camping is tailored to your wishes, with three categories of campsites:

• Huttopia Origin: The spirit of traditional camping, on a human scale. Tents, caravans, and Wood & Canvas accommodation come together in a shared playground. Here, you meet your neighbours and rediscover the original joys of camping. Perfect for seasoned campers, families, and anyone seeking connection and togetherness.
• Huttopia Authentic: Experience nature in complete serenity, without giving up comfort. Camp freely on spacious pitches or choose Wood & Canvas or wooden accommodation that blends perfectly into the landscape. Ideal for nature and comfort lovers, and for those seeking a balance between relaxing and active holidays.
• Huttopia Iconic: Exceptional natural sites offering wide open spaces and spectacular scenery. Here, nature itself is the true luxury. Perfect for those in search of unique experiences, tranquillity, and unforgettable moments with family or friends.

All our Nature Campsites offer food services at the Café-Comptoir or Café-Restaurant, as well as summer activities, both free and optional. For those who want to combine a city break with a nature escape, our CityKamps are true green oases on the edge of the city. Start your day with breakfast outdoors, spend the afternoon exploring museums and monuments, and in the evening, enjoy a swim, a game of pétanque, or an aperitif on the terrace. Some are open all year round, and all offer an immersion in nature in the city, with comfort and freedom. Whether you choose a Nature Campsite or a CityKamp, Huttopia guarantees you an authentic, revitalising, and flexible stay, allowing you to reconnect with nature, yourself, and others—just the way you want, at your own pace.

You can book directly online, by clicking on BOOK on the top right (green button). Availability is displayed in real time and our payment service is secure. You can also choose to contact our travel advisors by telephone on +44 20 80 68 21 62. They’ll be able to give you some extra advice if you’re hesitating between two different sites or types of accommodation! To book your stay, you will need to pay a deposit or the full amount of the stay depending on the price and the booking date. We do not hold bookings without payment.

Some of our Campsites are open in the winter and offer chalets for rent in the mountains. Huttopia Bourg Saint Maurice campsite also offers pitches for winter caravanning.

The big advantage of our Campsites? Flexibility with your choice of arrival and departure dates and the duration of your stay. Even in summer, short stays are possible. With camping pitches, it’s possible to stay for just one night all year round (at some sites, it’s only possible to book a pitch for two or more nights in the summer, but you can still stay for a single night without booking in advance). With rental accommodation, the minimum stay is two nights outside of school holidays and bank holiday weekends. It’s longer in the summer, but it is still possible to book for less than a week. You can see what prices would be by clicking on the BOOK button (in green) in the top right of all pages on our website. It is not possible to book for more than 20 nights online. Please contact the relevant Campsite directly via our contact form to see if it will be possible.

Yes, you can book up to two accommodation units or pitches at the same time by selecting « add another accommodation » to your booking.If you would like accommodation units or pitches next to each other, we recommend selecting the « pre-selection fee » option at step 3 of the booking process.The « pre-selection fee » allows you to:

• Choose a specific pitch number (refer to the campsite map)
• Indicate a preferred location (near bathroom facilities, playground, etc.)
• Request to be next to another family (by providing their name and booking reference)

You will receive confirmation within 72 hours to validate your pre-selection fee. If your request cannot be fulfilled, we will contact you to suggest an alternative. Without this option, pitches/accommodation units will be assigned randomly.The pre-selection fee is:

• chargeable during summer (only available for stays of 5 nights or more), Ascension/Pentecost holiday weekends, and for winter mountain stays
• free in low season (except for campsites in the Netherlands, where it is chargeable all year round)

Please note: If you simply want to be next to each other, any fees will only be applied once. However, if you want specific numbers, fees will be applied for each number chosen.If the pre-selection fee option is not offered, it means it is no longer available. To book more than two accommodation units or pitches at the same time, please contact our booking service at +44 20 80 68 21 62

Our website allows you to book two pitches or accommodation units at once. To ensure you get accommodation units or pitches next to each other, select the ‘pre-selection fee’ option when booking.

All our sites have washrooms adapted for people with accessibility needs. However, the natural layout of some of the sites (steep slopes, stony paths, etc.) may make getting around some of the campsites difficult. Some of our campsites offer rental accommodation especially designed to meet disability needs. For more information, do not hesitate to visit our dedicated page or contact our travel agency on +44 20 80 68 21 62, or the campsite.

Yes, pets are welcome! You can select this option at step 2 of the booking process, which incurs an additional daily charge.Here are the conditions to follow:

• Only one pet is allowed per accommodation unit or pitch
• Your pet must be vaccinated, kept on a lead, and poo must be picked up
• Guide and assistance dogs accompanying individuals with a valid proof of disability are admitted free of charge

Exceptions: Dogs classified as category 1 or 2 according to French law and dangerous or aggressive animals are not allowedPlease note: Dogs are not allowed on some beaches; please look into this before your holiday

Please note: Dogs are not allowed on some beaches; please look into this before your holiday

Only one vehicle is allowed to park inside the campsite. Depending on the site and the time of year, you can park directly on the site or in nearby parking lots if the area of your site/accommodation is pedestrianised. In the spirit of Huttopia, we try to limit traffic on our sites to preserve their tranquility. All extra vehicles must park outside.

Our campsites are designed to use as little energy as possible, and therefore it isn’t always possible to install electric vehicle charging points on-site. Where it has been possible, these charging points should only be used in urgent situations. We suggest you use the charging stations near our campsites. You can find the locations of the nearest charging stations to your destination at the following website: https://fr.chargemap.com/ma Using the power points on your pitch or in your accommodation to charge your electric vehicle is not permitted, as this could lead to a campsite-wide power outage.

No, unaccompanied minors are not accepted even with parental authorisation.

No, it is not possible to put up a marquee or tent beside your accommodation. Extra tents are permitted on camping pitches, limited to 1 small tent per pitch.

To find out the exact price for your chosen dates, just simulate a booking on our website, by clicking on the green BOOK button (top right). Once you have selected your destination and dates of stay, we will display the available accommodation and prices. The price displayed at this stage is the price of the accommodation (or the camping pitch) only, excluding any additional options, booking fees, optional cancellation insurance, or eventual reductions.

When you book a stay with Huttopia, whether it’s a pitch or accommodation, you enjoy access to all the campsite’s essential facilities and services: swimming pool, sports fields, playground, wifi in the Central Lodge, activities, and more. On certain destinations, you can choose the package that best suits your wishes:

• Comfort Pack: Travel light, as sheets and towels are included and waiting for you in your accommodation on arrival. Settle in, relax, everything is ready for you.
• Standard Pack: The Huttopia essentials, in all simplicity. Bring your own sheets and towels and enjoy the adventure at your own pace.

Additional services (activities run by external providers, bike and e-bike hire, bar and restaurant purchases, etc.) are available at an extra charge, so everyone can tailor their holiday as they wish. See prices

Promo codes and/or partner codes should be entered when booking, after having selected your destination, the dates of your stay and your accommodation/camping pitch. You can also give them to our Holiday Advisers when booking by phone on +44 20 80 68 21 62. Offers and promotions are always valid for new bookings only and can never be used in conjunction with any other offer.

At Huttopia, you can choose between three levels of rate flexibility:

• Zen rate: Free modification or cancellation up to 10 days before arrival (excluding booking fees and insurance). You can change the date, destination, or accommodation.
• Classic rate: Free modification if the new amount is at least equal to the deposit, or cancellation of your stay (deposit non-refundable), up to 30 days before your arrival.
• No Flex rate: The best value rate. Non-modifiable, non-cancellable, and non-refundable. Only available for bookings made at least 45 days before your stay (accommodation only), subject to availability.

On a selection of destinations, you can choose your comfort level. Which package is right for your stay? Depending on the destination, different packages are available to suit your needs:

• Comfort Pack: Sheets and towels included.
• Standard Pack: Sheets and towels not included. Bring your own.

 

We have our own discount card: The Huttopia Camping Card, which allows you to benefit from discounts in the low season. For more information about this card: Huttopia Camping Card Some of our campsites accept ACSI card. We do not accept reservations with the ACSI card (which can only be used on arrival at the campsite). To book, please contact our travel agency on +44 20 80 68 21 62 letting us know that you have this card at the start of your booking. The ADAC card is not accepted at Huttopia.

We offer the “Huttopia Explorers” loyalty programme, which aims to reward our best ambassadors, customers who have been to several of our sites. When you’ve stayed at Huttopia 3 times at 2 or more different sites*, you will automatically become a member of the Huttopia Explorers community.
Being a Huttopia Explorer means you get loads of on-site advantages during your holidays… You can find all the details here.

*over 2 different calendar years in the last 5 years.

Huttopia Explorers status is valid provided you have stayed at Huttopia for the last 3 years. You leave the programme on the third anniversary of the end of your last stay.

Some of our destinations are close to thermal spas, for more information visit our dedicated page. You can also contact us on +44 20 80 68 21 62 or by email [email protected]. Discover our wellness destinations: Huttopia Royat – https://www.thermesderoyat.fr Huttopia Lac d’Uby – https://www.chainethermale.fr/barbotan-les-thermes

On the website https://gift-card.huttopia.com/en/networkgiftcards/ we sell Huttopia Gift Cards redeemable against holidays at any Huttopia Campsite in Europe. These digital gift cards are sent instantly to you (or the person of your choice) by email; they are valid for bookings made within 2 years of the date of purchase and can be used in one go or over multiple purchases. You can use a gift card to book online or by phone. To use it in person at a Huttopia Campsite you will need the printed version of the gift card, and this can only be used to pay for a holiday (with accommodation) at reception. Huttopia Gift Cards can only be purchased online at https://gift-card.huttopia.com; it is not possible to purchase by phone from our travel agencies. Only card payments are accepted for gift card purchases. You can consult the T&Cs for the use of Huttopia Gift Cards here.

Our cancellation insurance allows you to protect yourself from external circumstances that would prevent you from enjoying your stay. You can take out this insurance when making your booking, regardless of the rate you choose (CLASSIC, ZEN or NO FLEX).
View our General Terms and Conditions of Insurance.

You had everything planned, but an unexpected event forces you to cancel? Enjoy full coverage before and during your holiday. The cancellation insurance protects you against unforeseen circumstances beyond your control, preventing you from reaching the campsite, delaying your arrival, or forcing you to cut your stay short.

You can take out our cancellation and trip interruption insurance at step 3 of your booking process, regardless of the rate you choose (CLASSIC, ZEN or NO FLEX). This insurance protects you against unexpected circumstances that could prevent you from enjoying your stay.

Coverage includes: cancellation/modification of trip, late arrival, trip interruption, forgotten personal items, security deposit retention, assistance, replacement vehicle coverage, veterinary care costs and assistance for dogs and cats.

Exclusions: no refund for simply changing your mind or bad weather.

For more details, please consult the General Terms and Conditions of Insurance.

The booking confirmation is sent automatically by email after the deposit or full amount is paid. If you do not have an email address, it will be sent to you by post. If you haven’t received a confirmation email, please check your email spam folder and check that your email or postal address has been spelt correctly. Otherwise, you can ask us to send it to you again, by email at [email protected] or by phone on +44 20 80 68 21 62. You will also find all the information relating to your stay in your customer area on our website.

To add additional services, you can contact our travel advisers directly by phone on +44 20 80 68 21 62, or by email at [email protected].

You can only book activities on-site at the campsite. You can find out in advance which activities are scheduled by contacting the campsite.

When staying on a camping pitch, you can check in from 2pm and must leave no later than midday. ACCOMMODATION is available from 4pm on the day of arrival and must be vacated by 11am on the day of departure at Campsites, excluding winter stays in the mountains. For stays in chalets at our mountain sites, ACCOMMODATION must be vacated by 10am on the day of departure. For weekend stays outside of any school holidays, it is possible to depart as late as 3pm on the Sunday at no extra charge: please indicate on arrival what time you would like to leave so that we can check availability. To help us give you the best possible welcome, please indicate your estimated arrival time in your customer area (select the relevant booking). Please note that you will not be able to set up on your pitch after 11pm. This is to maintain peace and quiet for all our guests. Vehicles cannot enter the Campsites after 11pm for the same reason.

If you think you will arrive after 8pm, please indicate your estimated arrival time in your customer area (select the relevant booking). The Campsite will contact you to give you all the information you need for a smooth arrival. Please be aware that the barriers at our sites are closed from 11pm, after which time no vehicle will be able to enter the site. You will not be able to set up on your pitch after 11pm, even without a vehicle. This is to maintain peace and quiet for all our guests.

To make things easier when you arrive at the campsite where you’re staying, Huttopia places a pre-authorisation hold serving as a ‘camper guarantee’ on your card at the time of booking (if this is done with an online payment using Mastercard, Visa, iDEAL, ou paypal); if that is not the case at the time of booking, you will be prompted by email to complete an online pre-registration 3 days before the start of your holiday. Completing an online pre-registration means that you don’t have to pay a cash security deposit for your rental accommodation (€300 per accommodation unit + €120 cleaning deposit), additional equipment (€100 for a fridge, baby kit or barbecue) or bikes hired during your stay. • It’s safe: The card details requested are 100% secure (SSL certificate and data encryption). Only Mastercard, CB and Visa cards are accepted for the ‘camper guarantee’, along with Paypal. No payment is taken. • It’s quick: Completing an online pre-registration means that you don’t have to pay a cash security deposit for your rental accommodation when you arrive at your destination, or for additional rental equipment (barbecue, fridge, baby kit, etc.) or bikes hired during your stay. This will make things easier when you arrive! • It’s convenient! This pre-registration also enables you to pay at the end of your stay for certain products and services you purchase on-site: purchases at the grocery shop or the Boutique, food and drink at the restaurant or bar, hire charges for bikes or other equipment, bookings of activities and ticket office purchases. If you don’t want to take the end-of-stay payment option, you just need to pay for your purchases as you go along. If damage to your accommodation is observed, Huttopia may use the pre-authorisation to charge the costs related to this damage to you, up to a limit of €300. If the accommodation is not cleaned before you leave, you may be charged additional cleaning costs of €120. Full terms and conditions of use of this service can be viewed here.

If the booking is made over 30 days before the start of your stay, you will be asked to pay a 40% deposit when booking.
If the booking is made less than 30 days before the start of your stay, you will be asked to pay the full amount.
The amendment and cancellation conditions depend on the rate you have chosen:
> With the Classic rate, you can modify your booking up to 30 days before the start of your stay (dates, site, accommodation type). However, the deposit is never refundable in the event that the new cost of your stay is lower than the initial cost.
If the number of nights is reduced or the stay is cancelled with less than 30 days to go, no refund will be possible.

> With the Zen rate, you can modify or cancel your booking at no extra charge up to 10 days before the start of your stay.
Regardless of when the stay is cancelled, the administration/booking fees and charges for taking out cancellation insurance are non-refundable.

In the event of cancellation or interruption of your stay for one of the reasons covered by the insurance (See General Terms and Conditions of insurance). 1 – Notify the campsite or the booking service about your cancellation or early departure 2 – You must declare your situation with the insurer within 48 hours of the event: • By phone : 02 48 27 50 78 • By internet : http://www.declare.fr/ • By email : [email protected] • By post : Gritchen Tolède Associés par Gritchen Affinity – Service Sinistres 27 rue Charles Durand – CS70139 – 18 021 Bourges cedex France 3 – You must send them the cancellation invoice provided by the campsite or the booking service, as well as proof of your reason for cancelling your stay. You will be refunded within 48 hours of receipt of your claim and the evidence requested by the insurance provider. Please note! This insurance is offered to you by a third party organization. After notifying the campsite of your cancellation or early departure, you are responsible for reporting your situation to the insurer.

Bank card
French chèques vacances
Huttopia Gift Card
ANCV connect
Bank cheque
Cash (on site only, for camping pitches without prior reservation)
BCMC
IDEAL
Sofortüberweisung
Paypal

Yes, here are the available options for payment by Holiday Vouchers (ANCV and ANCV Connect): Booking with ANCV CONNECT Holiday Vouchers: When making your reservation on our website, select « Holiday Vouchers » as your payment method and enter your valid ANCV ID. Booking with paper Holiday Vouchers: Paper holiday vouchers must be sent with their stubs. Without the stubs, we cannot process them. Any reservation made through our website requires immediate payment (deposit by credit card).

• Paying the deposit by credit card and the balance with paper Holiday Vouchers

This option is available if you book more than 30 days before your stay. Book online or by contacting our reservation service and pay the deposit by credit card. Then, send the balance in Holiday Vouchers (made out to HUTTOPIA TRAVEL) 30 days before your stay, indicating your booking reference, by registered mail to the following address: AGENCE DE VOYAGE – HUTTOPIA, Rue du Chapoly, 69290 SAINT-GENIS-LES-OLLIERES, France.

• Paying the entire stay with paper Holiday Vouchers:

The booking can only be registered upon receipt of your Holiday Vouchers, so we recommend paying a deposit by credit card to guarantee the availability of your desired accommodation or pitches. To pay the entire amount with paper Holiday Vouchers, please contact our reservation service at +44 20 80 68 21 62.

Please note that we do not accept bank cheques less than 30 days before your arrival date.
If you are paying the full amount of your stay by cheque, your booking will only be guaranteed after we receive your cheque along with the booking contract, subject to availability.
These items must be sent by registered post with acknowledgment of receipt, see address above.

We do not accept bookings by cash payment. Cash is only accepted on site.

No, VACAF cheques are not accepted on our Campsites.

Do you have a Huttopia Gift Card you want to use to pay for your stay?
On www.huttopia.com: no more than two gift cards can be used online. Choose the payment method ‘Huttopia Gift Card’ and enter the gift card code. The available balance (and its expiry date) will appear. You can choose to use only part of the available balance. Pay the remaining amount, if any, by selecting another payment method.
By phone through our travel agencies: you will need to provide the Huttopia Gift Card code.

You can consult the T&Cs for the use of Huttopia Gift Cards here.

That depends on the rate selected and how far in advance you are booking.
> With the No Flex rate, you must pay the full amount at the time of booking.
> With the Zen and Classic rates, we offer two options: payment in full when you book or payment in two instalments: a 40% deposit at the time of booking and the remaining amount 30 days before your arrival.
Therefore, if you book less than 30 days before your arrival, you will need to pay the full amount when booking.

The maximum capacity authorized on a pitch intended for tents, camper vans or caravans is 6 people (children and babies included).
If you exceed this maximum capacity, you will need to book a second pitch (using the Preference Fee option if you wish to be side-by-side).
The basic pitch package includes 2 people. Additional people (adults or children) are free of charge or will need to pay a surcharge, depending on the period.

Please note: the maximum capacity is usually 6 people, unless a specific pitch has a different capacity.

Our campsites are equipped with EU plugs. Don’t forget to bring your adapters! The site will not be able to provide you with an adapter. A large extension cord is also very useful.

At Huttopia, we try as much as possible not to cut down trees. The surface area of the pitch you will be offered is also linked to the natural configuration of this pitch : a small or medium-sized flat area on a raised pitch, a pitch with a tree in the middle or surrounded by lots of vegetation… This is why it is important to correctly inform the size of your tent, caravan or motor home. We cannot guarantee access to your pitch if your equipment does not correspond to the one you indicated when you made your reservation. It is possible to add an extra tent on some pitches up to a limit of one small tent. This is usually free of charge outside the summer. It is not possible to add an extra tent on some pitch categories.It is not possible to add an extra tent on certain categories of pitches.

Tent size :

Small tent: 2 x 3 meters – 1 to 3 persons
Medium tent: 3 x 5 meters – 1 to 4 people
Large tent: 4 x 7 meters – 1 to 6 people

If your tent exceeds the maximum size, we invite you to contact the campsite directly.

I’m going to be camping, can I hire a fridge?
If you have chosen a Comfort pitch (with electricity), you can request to hire a fridge.
Please note! Our stock is limited. To guarantee availability, remember to tick the box when making your booking online or to ask our booking centre if booking by phone. A security deposit will be required via online credit card registration.

Electric and gas barbecues are permitted. However, charcoal barbecues are not permitted.
NB: At some destinations, bivouac areas are available with self-service barbecues.
We also offer gas barbecues for daily hire directly on site (subject to availability)A security deposit will be required via online credit card registration.

We offer two main categories of different accommodation:
> Wood & Canvas: Bonaventure, Canadienne, Trappeur and Cahutte tents, etc.
> Wood & Stone: Wood Cabins, Toronto Chalets, Victoria Chalets, Vancouver Mobile-homes, etc.

Find out more about our different types of accommodation

In the rental accommodation, the maximum capacity is between 1 and 6 people (including babies). You can consult our accommodation pages to find out the capacity of each accommodation. For security reasons, it is not possible to accommodate more people than this. If you exceed this maximum capacity, you will need to book more accommodation (using the Preference Fee option, if you wish to be side by side).

Many Huttopia destinations have accommodation adapted for people with reduced mobility. We invite you to consult our dedicated page.

With your booking, you benefit from all charges included (water, gas, electricity), one vehicle, as well as access to reception services, the swimming pool (during opening periods), playgrounds, certain sports facilities, and some activities (free or paid, excluding CityKamps). You also have the option to select additional services offered at the time of booking to personalize your stay.

Sheets and towels are not included by default. However, we offer different rate packages. These packages are available depending on the campsite.

• Standard Formula: Without sheets or towels. Available at all our sites (with the exception of Parque de Doñana and CityKamps).
• Comfort Formula: With sheets and towels. This option is available at certain campsites, including Dieulefit, Forêt des Vosges, Condrieu, Lanmary, Lac de Rillé, Senonches, Sud Ardèche, Rambouillet, Versailles, Parque de Doñana, Lagoa de Óbidos, and all CityKamps. (In Paris, the Comfort formula also includes beds made upon arrival).

Please refer to the detailed inventory for each of our accommodation types.
Find out more about our different accommodation

Yes you can! We offer a baby kit which includes: a travel cot without a mattress and a high chair. You can book the baby kit by phone or on our website. This option is paid in July and August, and free the rest of the year, subject to availability.

You can take out our cleaning option when booking, the cost of which may vary depending on the period. > View our prices for additional options. This does not include the kitchen area. The dishes must be washed and put away, the rubbish bins emptied, and the fridge cleaned and emptied. You can also do the cleaning yourself, in which case the accommodation must be left perfectly clean, otherwise, if this is not the case, you will be charged an increased cleaning fee of €120.

Outside of any school holidays (Christmas, winter, spring, autumn and summer holidays), you can depart as late as 3pm (if staying in accommodation) or 2pm (if staying on a pitch), at no extra charge. If you’d like to do this, please let us know when you arrive. Around bank holidays, lots of people take holiday to form a long weekend. Late departure is only possible during these long weekends if you’re leaving on the last day (the Sunday or the bank holiday, depending on which comes last).

It is always possible to extend your stay (subject to availability). If you’ve already booked (rental accommodation or a pitch), no refund will be given if you leave early of your own accord. See the General Terms and Conditions...
We invite you to come to reception to find out the possibilities for extending or shortening your stay in more detail.

Don’t hesitate to come and talk to the reception team on site, they will make every effort to assist you if you are missing any items in your accommodation, if you don’t know how to use any of the equipment, etc. You can also contact them by phone: you can find the phone number on your booking confirmation or on your destination page on our website, as well as on the front door of reception.

During your stay at Huttopia, your spending is recorded on your tab and debited automatically, to save you from the hassle of cards and cash.
– Each time you make a purchase (e.g. bread, bike hire, purchases at the grocery shop or Café-Comptoir), you sign your receipt and/or give your name and pitch or accommodation number.
– You can track your spending and view your receipts in your Huttopia Personal Area.
– You are automatically charged during your stay and are informed of this as soon as your holiday tab exceeds €250; otherwise, you will be charged on the day of your departure.
– You can also make a payment in your Huttopia Personal Area at any time, or at reception (for example, if you would like to pay by cash or holiday voucher).
With your permission, your children can come and collect croissants on their own in the mornings or buy themselves a drink or an ice cream. Talk to them about it!

A holiday tab can only be used if a payment method is registered to your booking (Visa, Mastercard, PayPal or iDEAL). All costs incurred are due upon your departure. If you do not wish to have your purchases recorded and be charged automatically, you can simply pay for your purchases as you go.

The food service offer varies according to the season and the facilities at each Huttopia campsite. Outside the summer season, you can enjoy a simple menu with pizzas and sharing platters. In summer, two options are available depending on the facilities at each campsite:

• Café-Restaurant (site with a fully equipped kitchen): a small, tempting menu featuring 2 to 3 dishes, salads, and pizzas.
• Café-Comptoir (site with a lighter kitchen): a menu focused on pizzas, to enjoy on site or to take away.

This approach allows us to adapt our offer to the reality of each site and to travelers’ expectations, while always prioritizing fresh, local products. The opening periods of the food service areas may vary depending on the destination, so don’t hesitate to check your Huttopia campsite’s page for exact dates.

You don’t have to book, but booking is recommended if you are a large group.

You can come and have breakfast on site at the last minute without booking! However, booking is highly recommended in order to ensure that the full breakfast menu is available.

At Huttopia, we offer a variety of activities for all ages, depending on the season and the campsite. Some are free, while others require a fee. In summer, each Huttopia campsite offers a tailored activity programme: some events are free (such as live music evenings or certain discovery workshops), while others, run by external providers, are paid. Iconic campsites generally offer a richer programme. Outside the summer season, the offer is lighter: free evening events, occasional activities (Easter, Halloween, etc.), and self-guided activities such as the Hutto Quest or orienteering races. Access to the swimming area is included in your stay. The forest spa is an optional service (€10 for one hour’s access, reserved for guests aged 16 and over). Leisure equipment rental (paddle boards, canoes, bikes, etc.) is also available at an extra charge at all sites, to ensure proper maintenance and responsible use. Please note: CityKamps do not offer organised activities, but you will find leisure areas and facilities to make the most of your stay in or near the city.

You can find details of all the services (free or paid) that we offer on site under the SERVICES tab for each destination. These services may differ from one destination to another. Some examples of the services you can find on site include: Central Lodge Food service Lounge area Board games and library corner Table football Wifi access Bread and pastries to order Convenience store Fridge and barbecue hire Sheets and towels for hire (included in the comfort rate) Cleaning and beds made upon arrival (at extra cost) Free baby kit (travel cot + high chair) (subject to availability) Launderette with washing machine and dryer

At certain Huttopia campsites (excluding CityKamps), our forest spas are open from 10am to 10pm. Access is by registration at reception, with booking by time slot. The spa area can accommodate up to two families or groups at the same time, offering a relaxing moment in complete tranquillity. The keys or access code are given directly at reception. The rate is €10 per hour, valid for two groups of up to 8 people in total, and access is reserved for guests aged 16 and over.

Contact the Campsite directly.

Your invoice will be available in the MY BOOKINGS section of your Huttopia Personal Area, after you have paid in full. You will also receive it by email after your stay. However, if you need a specific invoice, don’t hesitate to contact our travel advisors on +44 20 80 68 21 62 for more information.

All your feedback is precious to us, which is why you were sent a customer satisfaction questionnaire by email after your stay.
Whether your holiday met all your expectations or you encountered any difficulties, please don’t hesitate to let us know your opinion by completing the questionnaire. We read each questionnaire carefully.
Your answers help us to improve our holidays and services and adapt them to meet your expectations as well as possible.

Our staff work hard day to day to make sure your holidays go smoothly and give you a memorable experience.
If you were not completely satisfied by a stay with us, please let us know using our complaints form: log into your Huttopia Personal Area and go to the HELP & CONTACT section, or clicking here. We do our utmost to process all complaints as quickly as possible and provide a satisfactory response to every one of them.
If you are on-site and encounter a problem, our staff are there to help, so don’t hesitate to speak to them directly.

You can create a customer account by clicking on the ‘Sign in’ button. Via your customer area, you will be able to access a personal area that contains:
– everything you need to monitor your bookings. You’ll be able to view all your past and upcoming holidays, monitor your on-site spending and see the full list of items and services included or booked for an additional fee;
– features to help you with your choice of destination and with the booking process: your favourite destinations, your saved searches and the option to finalise a quote you’ve requested by phone or a non-finalised online booking you’ve saved for later from your Personal Area;
– your Huttopia Explorers Area if you’re a member of our loyalty programme: there, you’ll find a full list of all the benefits and special offers reserved for Huttopia Explorers customers;
– all the different ways to contact us in the ‘Help & Contact’ section.

To change your password: in the ‘My Profile’ section of your customer area, enter your new password and click on UPDATE.
If you’ve forgotten your password, click on FORGOTTEN PASSWORD after entering your email address. A link will be sent to you by email to reset your password. Make sure you check your spam folder!

You can unsubscribe from our newsletters directly from your Customer Area under “my profile” => “communication preferences”. You may still receive information from us while our systems are being updated.

For all requests to delete or change your personal data, please send us an email to the following address: [email protected]

Clubs, organizations, family and friends… Are you looking for an authentic destination in the midst of nature to organize a group gathering? We offer dedicated services. Find out more on our Groups page

Contact our Groups service:
• By phone on +33 4 77 52 23 08
• Or using our group contact form

In order to respect the peace and quiet of all, noisy activities and group meals are allowed until 11pm.

“Experience an event in the Great Outdoors in the world of Huttopia!”

Seminars, events, management committee meetings, incentives, team building, product launches, conventions… In the Paris region, or in the southwest or southeast of France… find out more on our Seminars and Events page. Visit our dedicated website here.

To plan and organize an event that suits your needs, unites your teams, and meets your desires and objectives, contact our dedicated service:

• By phone on +33 (0)4 37 64 67 62
• Or using our Seminars and Events contact form

Huttopia has offers specifically for Works Councils. See our page.

You can find out more on our Works Councils page or contact our dedicated department:
• By phone on +33 (0)4 37 64 64 77
• Or using our Works Council contact form.

Are you looking for accommodation for your teams, as part of a project, a construction job, or a business trip, for one night or several weeks? Discover an alternative to a classic hotel on our page dedicated to Professional Stays. 

Contact our dedicated service:
• By phone, on +33 (0)4 77 52 23 08
• Or using our contact form