How can I cancel or change my booking?

If the booking is made over 30 days before the start of your stay, you will be asked to pay a 40% deposit when booking.
If the booking is made less than 30 days before the start of your stay, you will be asked to pay the full amount.
The amendment and cancellation conditions depend on the rate you have chosen:
> With the Classic rate, you can modify your booking up to 30 days before the start of your stay (dates, site, accommodation type). However, the deposit is never refundable in the event that the new cost of your stay is lower than the initial cost.
If the number of nights is reduced or the stay is cancelled with less than 30 days to go, no refund will be possible.

> With the Zen rate, you can modify or cancel your booking at no extra charge up to 10 days before the start of your stay.
Regardless of when the stay is cancelled, the administration/booking fees and charges for taking out cancellation insurance are non-refundable.