I need to cancel or shorten my stay. What do I need to do to be reimbursed by the Cancellation Insurance?

In the event of cancellation or interruption of your stay for one of the reasons covered by the insurance (See General Terms and Conditions of insurance).

1 – Notify the campsite, the village or the booking service about your cancellation or early departure
2 – You must declare your situation with the insurer within 48 hours of the event:
• By phone : 02 48 27 50 78
• By internet : http://www.declare.fr/
• By email : [email protected]
• By post : Gritchen Tolède Associés par Gritchen Affinity – Service Sinistres
27 rue Charles Durand – CS70139 – 18 021 Bourges cedex France
3 – You must send them the cancellation invoice provided by the campsite or the booking service, as well as proof of your reason for cancelling your stay. You will be refunded within 48 hours of receipt of your claim and the evidence requested by the insurance provider.
Please note! This insurance is offered to you by a third party organization. After notifying the campsite of your cancellation or early departure, you are responsible for reporting your situation to the insurer.